Lucky Owl Club Casino - La solicitud de retiro del jugador se retrasa sin respuesta.

I finished my play through and asked for withdrawal it went to professing and on status bar remained at 40% complete for days then all of a sudden I get no reply from msgs or email but my partner can get hold of them via same way instantly

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Dear Harryslab, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

• How long have you been a player at this casino, please?
• Have you had any successful withdrawals, please?
• Could you please forward a screenshot of your withdrawal request to this thread?  

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

Dear Harryslab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru