LuckyBlock Casino - La cuenta del jugador está cerrada con solicitud de reembolso denegada.

Several deposits were made, totaling €12,000. Due to the large expenses, the account was closed. Once I requested it, I realized I had cashback. I contacted them to request a refund, but they denied it, as it belongs to me. I reclaimed the amount, as it belongs to me from the deposits I made. They also refused to reactivate the account.

Se hacen varios déposito llegando a alcanzar los 12.000e. Debido al gran gasto se solicita el cierre cuenta. Una vez solicitada me doy cuenta que tiene cashback, me comunico con ellos para que me lo devuelvan y me lo niegan, cosa que me pertenece. Reclamo dicho importe ya que es algo que me pertenece por los dépositos realizados. Tampoco quieren activarme la cuenta.

Dear Fuenvi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

If the casino detected excessive gambling we won't contact the casino to reopen your account either.

Please understand that cashback represents a bonus money contribution that is designated for customers of the casino and not a withdrawable balance. As such we won't ask the casino to credit a bonus balance to an already closed account.

Please let me know if there is any additional information that I have overlooked, otherwise the complaint will be closed. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Tomas

All I want is my cashback. It's a significant amount and something that belongs to me. Consider my position.

Yo lo único que quiero es mi cashback, es una cantidad importante y algo que me pertenece. Consideren mi postura.

Thanks for your reply.

With no other circumstances known, we won't ask the casino to credit cashback to a closed account.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.