LuckyBlock Casino - La cuenta del jugador ha sido cerrada.

I have made a withdrawal of 3000 euros and they have closed my account, they have asked me for documents which I have sent and now they say that I have a duplicate account and I do not have any account apart from my own.

He realizado una retirada de 3000 euros y me han cerrado la cuenta, me han pedido documentos los cuales he enviado y ahora dicen que tengo una cuenta duplicada y no tengo ninguna cuenta aparte de la mía.

Hello naveroale,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyBlock Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Did the casino forward any evidence of multiple accounts?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The verification process has been ongoing for 3 days, I sent the documents and they asked me for them again.

There is no evidence of multiple accounts.

I have spoken to them to resend the documents again just now.

El proceso de verificación está en curso desde hace 3 días, envié los documentos y me los han vuelto a pedir de nuevo.

No hay evidencia de múltiples cuentas.

He hablado con ellos para volver a enviarles los documentos nuevamente hace un momento.

They still haven't given me a solution and I don't know what's happening with my withdrawal of 3000 euros. They haven't complained to me about all the deposits I've made.

Siguen sin darme solución y no se que sucede con mi retiro de 3000 euros, para hacer todos los ingresos que he hecho no me han puesto quejas.

Hello naveroale,

Can you please advise if anybody else from your household owns an account in the casino or if anybody else accessed your device to login with a different casino account?

Additionally, please forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Looking forward to hearing from you.

Regards,

Nick

Dear naveroalex,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.