LuckyBlock Casino - La cuenta del jugador ha sido cerrada por el casino.

i did an account in lucky block thinking its a big casino and safe enought to play ...thinks were going good i did my first withdrawl after identification prosses and i recieved the withdrawal normally after that i start depositing and playing again after like 6 deposits i won 9 k and did a withdawal , everything was normal i recieved an email that my withdrawal was recieved, and after like 2 more hours i got an email saying that my account was closed and my withdawal has been voided by the security team as an internal decision due to a breach of security terms without even the option to respond to them , i tryed contact them but i couldnt . note that i was playing with my own money from my deposit and not from a bonus or anything and i only played slots nothing else... its the first time something like this ever happens to me and i am really stunned by this i still cant believe that they simply took my money and closed my account i hope i will find a solution ...i will also have my layer try and contact them tomorrow , i will try everything ...i have been playing to online casinos for quite long now and this is the first time something like this happening to me i know 100% i didnt violated any rules the only thing they answered me for the second time was the same message with the first one that i violated the terms again without explaining what did i do ... anyone knows how else can i solve my problem.. stil cant believe they do this for only 9k ....helppp

Dear tsitsi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino where they justify its decision to close your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

. i was a player of the casino for like 6-7 days, i created the account, did a deposit and start playing after 2 days i did a withdawal of 22k dolars after i finshed the identification i recieved the money. after that in the next 2-3 days i did like 7-8 deposits of 1500-2000 dolars, before my last deposit at 18/03/25 as u will see to the pictures i send my balance was like 0.05 so NO BONUS, so after my last deposit after 30-40 minutes i won like 9200 and clicked withdrawl i waited like 1- 1.5 hour and i got the email from them that my withdawal request was recieved so everything was normal so it was a matter of minutes now for my withdawal to arrive . after 30 minutes i tryed to log in and a message appeared that my account was closed , i freaked out , i checked my email and there was an email from them as you will see in the picture which explains nothing , that was the only comunication i got from them and i couldnt even answer to that email it was like i was blocked ... also i forgot to say that the onlything i touched in the casino was slots , nothing else ... i am a veteran slot player,big spender and i am a long time player to other bigger casinos with a really high vip level this is something i have never encountered usually the want me to play forever not kicking me out after a weak for no reason and steal my money , i understand that a casino can kick anyone out but to take my money is srt8 up scam i tryed to send them an email to the complain box asking for a contact number or a better explanation but of course i got no answer. in the pictures here you can see my last deposit email ,my withdrawal email and after 30 minutes the closing email... i hope at least to get money... i won fair and square!

if i kept depositing and losing like i was doing the last 3 days of my playing at their casino would they still close my account??? no of course ... i am fully prepared to go after them legally if they wont send me my money at least

Dear tsitsi,

• Has the casino responded to your requests since your last post?
• Did the casino return your last deposit?

No they didnt answer anything , and what about my last deposit ? i got nothing from them ... and i want my 9400 in full... i won straight up playing ony slots without and bonus and they just dont even bother to answer because there is no answer i did nothing wrong and violated no rules ,,,i cant believe you gave them a goodscore like that ...i finaly gave the case to a lawyer though...but at least for the sake of other people please put a more accurate review on lucky block so people will not go through what i will have to go through now, i will inform you in the next days when my lawyer makes contact with them just to let you also know about their excuses , if they have any at all...

layer got back to me he couldnt communicate with them either... i dont know what to do ...i cant believe i got scamed like that and never even told me the reason because as you saw in all the info i have send , there was absolute no reason ... can u help somehow ? i understand that they dont like people winning even with just luck at slots so they close my account but i cant believe they didnt pay me my money ....

Thank you very much, tsitsi, for providing the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear tsitsi,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

i really appreciate your time and efforts to resovle my issue here i hope you will have better luck than me communicating with them .. looking forward for ur reply

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi there,

The player’s account was closed and the withdrawal voided due to a breach of our Terms and Conditions, as determined by our team.

Lucky Block Complaint Team

Dear LuckyBlock Casino team,

Could you please specify the exact condition the player breached, ideally with an explanation of what happened? Currently, there is only an unspecified breach of the Terms and Conditions mentioned, despite a significant amount being confiscated. This looks quite concerning, and a clearer explanation would be greatly appreciated.

Dear Casino Guru Team,

We have sent a detailed explanation via email regarding this case, including clarification of the specific Terms and Conditions breach.

Kind regards,

Lucky Block Complaint Team

Dear LuckyBlock Casino Team,

Could you please specify which email address you used? I have not received any message from you.

me neither !!! i also got no emails!!

Hi Jozef,

We used the email address jozef.k@casino.guru. Please let us know if this is correct or if you’d prefer a different one.

Best regards,

Lucky Block Complaint Team

Dear LuckyBlock Casino Team,

I was able to locate the email and have already responded. I’m now awaiting your reply. Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

can you please tell me also what they responded to you ? did they gave any valid reason for all this to the email they send to you or they kept avoiding to asnwer? i cant believe that they do this to random people for just 9k! i will try to contact curacao-egaming next ,i dont know what else i can do, you have any other suggestions that i can do ? i will not let this go , they have zero justification for all this , i was too cautious to fell for their traps and give them a cause , and even that wasnt enough they close my account, took my money without justification, denying even to answer and give a proper excuse for all that ... can you please write a validation note for me to attach in my email to curacao-egaming , maybe it will help me get my money or any other propositions for me to do , i am not ready to let it go as i am 100% on the right.. and they have 0 serius respond to all that ...

Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as 'unresolved'. The casino can reopen this complaint any time.

Dear tsitsi,

I am very sorry, but since the casino team has not been responsive, we are unable to continue with the investigation. An alternative option is to file an official complaint with the licensing authority of the casino. In this case you can try both, instructions can be found on the links below.

https://casino.guru/licensing-authorities/curacao-license

https://casino.guru/licensing-authorities/comoros-license

Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance.

Best regards, Jozef

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Dear tsitsi,

I am truly sorry about the situation. However, the casino has provided us with sufficient evidence supporting that their decision was justified. As a result, I must close this case with a final status of rejected.

You absolutely have the right to disagree with this outcome. If you wish, you may escalate the matter by filing a complaint with the relevant licensing authority. However, please note that if they are presented with the same evidence, it is likely their decision will be the same.

https://casino.guru/licensing-authorities/comoros-license

https://casino.guru/licensing-authorities/curacao-license

Kind regards, Jozef