Magic Win Casino - La cuenta del jugador es inaccesible y el retiro está retrasado.

A few days ago I tried to log in to my MagicWin account and I can't access it. I get a red error message saying "incorrect email or password," and then when I try to reset my password, I get another red error message saying "there is no player with this email address." I contacted customer support and they told me there's no account associated with my email address and they aren't offering any further help, neither accessing my account nor processing my payment, but they continue to send me promotional offers every week.

I've had a MagicWin account since the summer of 2023. The account is verified, and I had a pending withdrawal from 2024 that they've cancelled repeatedly, citing verification issues. The last time I requested the withdrawal was in September 2025.

I'm going to upload some screenshots of the withdrawal I made at that time, screenshots of the canceled withdrawals, screenshots of the errors that appeared, and screenshots of the messages I've received during this time. It only lets me upload 5 files here.

Hace unos dias atras intente conectarme a mi cuenta de magicwin y no puedo acceder, me sale error en rojo incorrect email or password, y luego al tratar de restablecer la contraseña me sale otro error en rojo there is no player with this email adress. Contacte con atencion al cliente y me han dicho que no existe una cuenta asociada a mi correo electronico y no dan mas ayuda, ni acceder a mi cuenta ni el pago de dinero pero me siguen enviando promociones cada semana.

Tengo cuenta en magicwin desde el verano de 2023, la cuenta esta verificada y tenia un retiro pendiente desde 2024 que me lo han cancelado una y otra ves alegando verificaciones.La ultima ves que pedi el retiro fue en septiembre de 2025.

Voy a pasar algunas capturas del retiro que hice en aquel momento, capturas de los retiros cancelados,capturas de los errores que aparecen y capturas de los mensajes que me han enviado durante este tiempo.Solo me deja subir 5 archivos aqui.

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Dear ceausescu,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with accessing your Magic Win account and with your withdrawal request.

Before we proceed, I would like to clarify a few points so we can understand the situation properly:

• When was the last time you successfully logged in to your Magic Win account?
• Have you ever changed your email address on this account, or used any alternative login method (for example, phone number or social login)?
• Do you still have any previous emails from Magic Win confirming your registration, verification, or past withdrawals to the same email address you are trying to use now?
• Has Magic Win ever informed you that your account was closed, restricted, or deleted? If yes, do you have a screenshot or email confirming this?

If possible, please forward any previous communication with Magic Win regarding the verification process or the cancelled withdrawal to petronela.k@casino.guru, especially anything from around September 2025 when you last made the request.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello,

I used to log in once a month asking about the withdrawal; November was the last time I logged in, but I don't remember the exact day.

I never changed my email address and I only connected from my computer and my mobile phone.

I have several emails from Magicwin regarding cancelled withdrawals.

Magicwin has never informed me if my account was closed, restricted, or deleted.

After the last withdrawal I only received promotional emails from Magicwin and I verified the account in 2023 and whenever I requested a withdrawal and they didn't pay on time they claimed verification but they never asked for any document.

Hola,

Solia entrar una ves al mes preguntando por el retiro,en noviembre fue la ultima ves que me conecte pero no recuerdo exactamente el dia.

Nunca he cambiado de correo electronico y solo me conectaba desde mi ordenador y mi movil.

Si tengo varios correos de magicwin de los retiros cancelados.

Magicwin nunca me ha informado de si mi cuenta fue cerrada, restringida o eliminada.

Despues del ultimo retiro solo recibi correos promocionales de magicwin y la verificacion de la cuenta la hice en el 2023 y siempre que pedia un retiro y no pagaban a tiempo alegaban verificacion pero nunca han pedido algun documento.

Dear ceausescu,

Thank you for your reply and for clarifying the situation.

Unfortunately, I regret to inform you that we will need to close this complaint as "Unresolved" due to the casino’s lack of cooperation. At this moment, Magic Win Casino already has 87 complaints closed as "No reaction", and despite our repeated attempts, they continue to ignore all communication from our side.

This situation will negatively affect the casino’s overall rating on our website. While I understand this is not the solution you were hoping for, please know that unresolved complaints and rating decreases can sometimes motivate casinos to reconsider their approach in the future.

Regrettably, this behavior has become a pattern with Magic Win Casino. We have previously reached out via email, live chat, and through their affiliate representatives, but all efforts have been unsuccessful, and the number of unresolved cases continues to grow. For this reason, we must strongly recommend avoiding this casino.

Should the casino decide to cooperate at any time, we will be ready to reopen your complaint and continue where we left off.

I truly wish I could be of more help, and I’m very sorry that we couldn’t assist you further this time.

Best regards,

Petronela

Casino.Guru