Malina Casino - El jugador afirma que el pago se ha retrasado.

Hello, I won the Wonderpot at Malina Casino on March 14, 2026. I immediately requested a withdrawal. Currently, I have €879,000 in my account and €1,500 is pending in three withdrawal requests. Last Thursday, I was asked to complete a verification process, and I sent all the necessary documents. I have repeatedly inquired via email about the status of the verification. Support is only giving me empty promises. I would be happy to send you screenshots or emails. I hope you can help me and that I receive my money. I don't know my casino username; I connected via PlayID. Sincerely, Marcus

Hallo, ich habe am 14.03.2026 den Wonderpot im Malina Casino gewonnen. Daraufhin direkt eine Auszahlung beantragt. Aktuell befinden sich 879000€ auf meinem Konto und 1500€ sind in 3 Ausstehenden Abhebungen zur Bearbeitung. Letzte Woche Donnerstag wurde ich dann gebeten eine Verifizierung zu machen, ich habe alle Dokumente gesendet. Nun habe ich des öfteren per Email nachgefragt wie weit die Verifizierung ist. Vom Support werde ich nur mit leeren Versprechungen hingehalten. Gerne kann ich Ihnen Screenshots oder Emails zukommen lassen. Ich hoffe das Sie mir helfen können und ich mein Geld erhalte. Meinen Benutzernamen in Casino kenne ich nicht, ich habe mich pber Playid mit dem Casino verbunden.Mfg Marcus

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Dear supermann78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear supermann78,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, thank you for your reply. Unfortunately, nothing has changed. I keep being told that my documents have been forwarded to the relevant department for verification and that I should receive an email shortly. This still hasn't happened. It seems to me that they're just sending out standard emails. I also asked if any further documents were required, but I haven't received any response. I submitted the same documents that I've used to verify my identity at several other casinos. So that shouldn't be the problem. I am very grateful for your help! Sincerely,

Hallo, danke für Ihre Antwort, leider hat sich noch nichts getan. Mir wird ständig gesagt das meine Dokumente an die zuständige Abteilung zur Verifizierung übermittelt wurden und ich in Kürze eine Email erhalten sollte. Dies ist immernoch nicht passiert. Mir scheint es so das einfach Standard Emails verschickt werden. Ich habe auch gefragt ob noch mehr Dokumente benötigt würden, darauf erhalte ich gar keine Antwort. Ich habe die gleichen Dokumente übermittelt mit denen ich mich schon bei etlichen anderen Casinos verifiziert habe. Daran sollte es also nicht liegen. Ich bin Ihnen sehr dankbar für Ihre Hilfe! Mfg

Hello, thank you for your reply. Unfortunately, nothing has changed. I keep being told that my documents have been forwarded to the relevant department for verification and that I should receive an email shortly. This still hasn't happened. It seems to me that they're just sending out standard emails. I also asked if any further documents were required, but I haven't received any response. I submitted the same documents that I've used to verify my identity at several other casinos. So that shouldn't be the problem. I am very grateful for your help! Sincerely,

Hallo, danke für Ihre Antwort, leider hat sich noch nichts getan. Mir wird ständig gesagt das meine Dokumente an die zuständige Abteilung zur Verifizierung übermittelt wurden und ich in Kürze eine Email erhalten sollte. Dies ist immernoch nicht passiert. Mir scheint es so das einfach Standard Emails verschickt werden. Ich habe auch gefragt ob noch mehr Dokumente benötigt würden, darauf erhalte ich gar keine Antwort. Ich habe die gleichen Dokumente übermittelt mit denen ich mich schon bei etlichen anderen Casinos verifiziert habe. Daran sollte es also nicht liegen. Ich bin Ihnen sehr dankbar für Ihre Hilfe! Mfg

Dear supermann78, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello, I've sent everything to your email address. Thank you very much. Regards, Marcus

Hallo, ich habe Ihnen alles auf ihre Email Adresse zukommen lassen. Vielen Dank. Mfg Marcus

Dear supermann78, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

Hello, the issues have been resolved. My account is verified and the payouts are now coming through regularly. Thank you so much for your help! I'm closing this case now. Regards, Marcus

Hallo, die Probleme wurden geklärt. Mein Konto ist verifiziert und die Auszahlungen kommen auch jetzt regelmäßig. Vielen Dank für Ihre Hilfe! Ich schließe den Fall jetzt hiermit. Mfg Marcus

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear supermann78,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla