Malina Casino - El retiro del jugador está retrasado y la cuenta está bajo revisión.

"I am writing to file a formal complaint against Malina Casino regarding a pending withdrawal of 500€.

I deposited 140€ via my personal card and successfully reached a balance of 500€. I submitted all the required KYC identification documents as requested. However, since last Monday, my withdrawal request was abruptly cancelled by the casino and my account has been placed 'under review', effectively blocking my access to my funds.

It has been over a week with no update or explanation from the finance department, despite my attempts to resolve this. I have followed all terms and conditions and provided all necessary documentation. I am attaching a screenshot showing that my account is blocked under 'review'.

I request the CasinoGuru team to intervene so that my account is reopened and my 500€ winnings are paid to my original payment method immediately."

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jim Afanas,

Thank you for taking the time to submit your complaint. We sincerely apologize for the difficulties you are experiencing with your withdrawal and understand how concerning this can be. Please keep in mind that it is not unusual for withdrawals to take a few days or even a few weeks to be fully processed. This delay might occur due to an incomplete KYC verification process or a high volume of withdrawal requests.

We encourage our players to remain patient, fully cooperate with our casino, and wait at least 14 days after submitting their withdrawal requests before raising a complaint.

If your account has been successfully verified, your gaming history has been reviewed, your withdrawal has been approved by the casino, and you still have not received your winnings within 14 days of requesting the withdrawal, please inform us. We will gladly intervene and assist you in resolving the matter.

Regarding your account being blocked, I would appreciate it if you could answer a few questions to help me understand your situation more clearly.

• Which types of games have you focused on - slots, live casino, sports betting, etc.?
• Which verification documents you have sent before losing access to your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to assist you in resolving this issue. Thank you for your cooperation and I look forward to your response.

Best regards,

Petra

Good evening!

• The type of games I focused on were mainly casino and live casino.

• The documents I had sent before they canceled my withdrawal and closed my account were only my debit card.

• I won the money without a bonus.

Malina casino has been avoiding contacting me for days, thinking that I will get tired and not get the money they owe me.

Καλησπέρα σας!

• Ο τύπος παιχνιδιών που είχα επικεντρωθεί είναι κυρίως casino και live casino.

• Τα έγγραφα που είχα στείλει πριν ακυρώσουν την ανάληψή μου και κλείσουν τον λογαριασμό μου, ήταν μόνο η χρεωστική μου κάρτα.

• Τα χρήματα τα κέρδισα χωρίς μπόνους.

Το Malina casino αποφεύγει να επικοινωνήσει εδώ και μέρες μαζί μου νομίζοντας ότι εγώ θα κουραστώ και δεν θα πάρω τα λεφτά που μου οφείλουν.

Good morning! It has already been 14 days since my withdrawal request and the account is still under review, while I have already sent the documents for identification twice and have not received any communication from Malina casino.

Καλημέρα σας! Έχουν περάσει ήδη 14 ημέρες από το αίτημά μου για ανάληψη και ο λογαριασμός παραμένει υπό εξέταση ενώ έχω στείλει δύο φορές ήδη τα έγγραφα για ταυτοποίηση και δεν έχω λάβει καμία επικοινωνία από το Malina casino.

Dear JimAfanas,

Thank you for your reply and for providing the previous details.

• Have you made any successful withdrawals in the past?
• Could you please clarify the exact date when you requested the withdrawal?
• What specific reason did the casino provide for cancelling your withdrawal request?

If you have any additional communication with the casino, please feel free to share it. This may include screenshots, emails, or chat records. You can send all relevant documents to petra.h@casino.guru or upload your screenshots directly to the thread.

Thank you again for your cooperation.

Good evening!

• I have made several withdrawals in the past.

• I requested withdrawal on March 1, 2026.

• Verify your account.

I have already sent the documents 3 times and they are not even responding to support@malinacasino.com , nor in vip@malinacasino.com

Καλησπέρα σας!

• Έχω κάνει αρκετές αναλήψεις στο παρελθόν.

• Ζήτησα ανάληψη 1 Μαρτίου 2026.

• Να κάνω ταυτοποίηση στον λογαριασμό.

Έχω στείλει ήδη 3 φορές τα έγγραφα και δεν απαντάνε ούτε στο support@malinacasino.com, ούτε στο vip@malinacasino.com

Thank you for your reply and for providing the previous details, JimAfanas.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Have you received any communication from the casino since your account was placed under review?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

You can send all documents to: petra.h@casino.guru or post your screenshots in the thread.

Thank you in advance for your reply.

I have requested a withdrawal via IBAN.

The account has been under review for 22 days and I have no access to the account.

I haven't received any response since I sent the identification documents! Have you contacted them??

Εχω αιτηθεί ανάληψη μέσω iban.

Ο λογαριασμός είναι υπό εξέταση εδώ και 22 μέρες και δεν έχω πρόσβαση στο λογαριασμό.

Δεν έχω λάβει καμία απάντηση από τότε που έχω στείλει τα έγγραφα ταυτοποίησης! Εσείς έχετε επικοινωνήσει μαζί τους;;

Dear JimAfanas

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear JimAfanas,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Malina Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Malina Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear JimAfanas,

Thank you for reaching out to us.

We would kindly like to inform you the we forwarded your case for further review and will contact you with further information as soon as possible.

We thank you for your understanding.

Kind regards,

MalinaCasino Team

It's been a month and you're still making fun of me. Malina is the worst casino!!

Έχει περάσει ένας μήνας και με κοροϊδεύετε ακόμα. Χειρότερο καζίνο είναι το Malina!!

Hello JimAfanas,

thank you for your message. I understand that the situation has been ongoing for some time and that it can be frustrating.

At this stage, I will wait for the casino to complete their review and provide a clear update regarding your case.

Dear JimAfanas,

Thank you for your patience.

We would kindly like to ask you to check your emails and provide us with the requested documents to proceed with the verification of your account.

Once your account is verified your payment will be finalized.

Thank you for your understanding.

Kind regards,

MalinaCasino Team

Good evening!

I have sent them to you, Malina casino.

Καλησπέρα σας!

Σας τα έχω στείλει Malina casino.

I have sent the documents again and no one has responded for 3 days. 36 days without any serious communication about opening my account and withdrawing the 500€. Malina casino is unacceptable!!

Έχω στείλει ξανά τα έγγραφα και κανείς δεν απαντάει εδώ και 3 ημέρες. 36 ημέρες χωρίς καμία σοβαρή επικοινωνία για το άνοιγμα του λογαριασμού μου και την ανάληψη των 500€. Απαράδεκτο είναι το Malina casino!!

Hello everyone,

Thank you for the updates.

Dear Malina Casino, please confirm receipt of the documents and provide an expected timeline for verification and withdrawal processing.

Dear JimAfanas, I understand the delay has been frustrating. I’ll continue monitoring and update the thread once there’s progress.

Dear JimAfanas,

Thank you for your patience and the provided documents.

Please be informed that your account has been reopened and your balance is available for you.

We thank you for your cooperation.

Kind regards,

MalinaCasino Team

Hello everyone,

Dear Malina Casino,

Thank you for the update and for resolving the issue with the player’s account. Your cooperation is appreciated.

Dear JimAfanas,

Could you please confirm that you now have access to your account and that your balance is available? Also, please let me know once you request the withdrawal and keep me updated when the funds arrive.

The account is indeed available! I have requested a withdrawal.

Ο λογαριασμός είναι διαθέσιμος όντως! Έχω αιτηθεί την ανάληψη.

Hello JimAfanas,

thank you for the confirmation.

I’m glad to hear that your account access has been restored and that you have already submitted the withdrawal request.

Please keep me updated once the withdrawal is processed and let me know when the funds arrive in your account, so I can monitor the final outcome of the case.

Thank you for your cooperation.

I still haven't received the money.. By far the worst casino anyone can play at! Stay away from such scammers.

Ακόμα δεν έχω λάβει τα χρήματα.. Μακράν το χειρότερο καζίνο που μπορεί να παίξει κάποιος! Μακριά από τέτοιους απατεώνες.

Hello JimAfanas,

thank you for the update.

Could you please confirm if there has been any progress since your last message? Have the funds arrived, or is the withdrawal still pending on your side?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear JimAfanas,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel