Malina Casino - El retiro del jugador se ha retrasado.

Six days ago I requested a ban, of course until they banned me again, I put money in and won an amount of 600 euros.

It's been 4 days but I don't see any money coming in. There was some kind of trickery in the matter to convince me not to leave. (They did some back and forth) now when I ask about the money I don't get an answer. And I don't understand the policy, is that they pay you after 4 or 5 days.

Πριν έξι μέρες ζήτησα αποκλεισμό βέβαια μέχρι να με κλείσουν ξανά έβαλα χρήματα μέσα και κέρδισα ένα ποσό των 600 ευρώ

Έχουν περάσει 4 μέρες αλλά λεφτά δεν βλέπω να μπαίνουν μέσα. Εποικινωνια υπήρχε στο θέμα να με πείσουν να μην φύγω. (Κωλοτουμπες εκαναν) τώρα όταν ρωτάω για τα λεφτά δεν παίρνω απάντηση. Και δεν καταλαβαίνω τη πολιτική είναι αυτή να σε πληρώνουν μετά από 4 και 5 μέρες.

Dear kalimeris,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Good morning, thank you for your response and your time. My account says that no verification is needed.

The bad thing is that after I initially made a profit of 250 euros, I kept putting money in and after I kept increasing the amount, I kept putting more money in because I know that within three days I will get it. So I invested an amount of about 180 euros. That's how much I had. Today I'm out of money and it depends on the casino whether I will make my month? Really, today I'm desperate and the casino in my neighborhood says not to worry. I'm worried because I don't have money for basic needs, today is unbelievable. And do they really not want to keep me as a customer? I've been looking for a company that is a little fair for a long time. Fonbet left first, never gave me anything. Betsson did the same, although it kept me for a while, it didn't eat me up right away. I gave Bet 365 a few chances, but I finally kicked it out. V1 anyway, I lose ten, I win one, my money back. I have a limit of 50 euros a month now. The bookmaker has not given anything either. Melina is the first one I said yes, I won a serious amount for the first time. So she definitely won't keep me and I hope to get at least the money I have played immediately, I'm poor. I get 700 euros a day. Did she find us? Where in Greece do we pay for everything so expensive?

Καλημέρα σας ευχαριστω για την απαντηση σας και το χρονο σας.λογαριασμός μου λεει οτι δεν χρειάζεται κάποια επαλήθευση.

Το κακό είναι πτι αφού κατάφερα αρχικά ένα κέρδος 250 ευρώ συνέχιζα να βάζω χρήματα και αφού συνέχισα να ανεβάζω το ποσό συνέχισα να βάζω και άλλα χρήματα γιατί ξέρω ότι μέσα σε τρεις μέρες θα τα πάρω. Έτσι επένδυσα ένα ποσό 180 ευρώ περίπου. Τόσα είχα. Σήμερα έχω ξεμείνει και εξαρτιέται από το καζίνο αν θα βγάλω το μήνα μου? Αλήθεια σήμερα είμαι απελπισμένος και το καζίνο σε εποικινωνια μαζί μου λέει να μην ανησυχώ. Ανησυχώ γιατί δεν έχω λεφτά για τις πρώτες ανάγκες σήμερα είναι απίστευτο. Και αλήθεια δεν θέλουν να με κρατήσουν για πελάτη? Ψάχνω καιρό μια εταιρεία που να είναι λίγο δίκαια. Το fonbet έφυγε πρώτο πρώτο δεν μου έδωσε ποτέ τίποτα. Η betsson το ίδιο αν και με κρατούσε λίγη ώρα δεν μου τα έτρωγε αμέσως. Η bet 365 της έδωσα μερικές ευκαιρίες τελικά την έδιωξα. Η ν1 έτσι και έτσι χάνω δέκα κερδίζω μια τα λεφτά μου πίσω. Έχω όριο 50 ευρώ πλέον το μήνα. Η στοιχημαν το ίδιο δεν έχει δώσει τίποτα. Η Μελίνα είναι η πρώτη που είπα ναι κέρδισα πρώτη φορά ένα σοβαρό ποσό. Ε έτσι σίγουρα δεν θα με κρατήσει και εύχομαι να πάρω άμεσα έστω τα λεφτά που έχω παίξει φτωχαδακι είμαι. 700 ευρώ μεροκάματο παίρνω. εμας βρήκε? Που στην Ελλάδα τα πληρώνουμε όλα τόσο ακριβά?

Today two of the three withdrawals came in, I will inform you about the third when it comes in, thank you very much

Σήμερα μπήκαν οι δύο από τις τρεις αναλήψεις θα σας ενη.ερωσω και για την τρίτη όταν μπει ευχαριστώ πολύ

I have paid the money, thank you very much, I have requested a new withdrawal, of course it is before the working day today. So I will not complain. I will wait as long as necessary. Thank you very much.

Τα χρήματα τα έχω πληρώσει ευχαριστώ πολύ έχω ζητήσει καινούρια ανάληψη βέβαια είναι πρ τη εργάσιμη μέρα σήμερα. Έτσι δεν θα παραπονεθω. Θα περιμένω όσο πρέπει. Σας ευχαριστώ πολύ.

Dear kalimeris,

We're glad to hear that you received the payout. We'll go ahead and mark the complaint as 'resolved' in our system. If your issue with withdrawal occurs again, please request this complaint to be reopened or send me an email at tomas@casino.guru

We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru