Malina Casino - La retirada del jugador se ha retrasado.

Hello, My withdrawal was not approved, 18 days have passed, I used to make withdrawals without problems and now I have been waiting for a very long time, https://malinacasino25.com/en/sport

Здравствуйте, У меня вывод не одобрили как 18 дней прошло , раньше вывод делал без проблем и щас очень долго жду, https://malinacasino25.com/en/sport

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you used the same payment method for this withdrawal request as you have successfully used in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

No, I didn't pass Verification is not required, yes I used the bonus but I won + real money, I always made the withdrawal to the wallet token

Нет я не проходил Верификацию не требуется, да я использовал бонус но я выграл + реальны деньги, я всегда вывод делал на жетон кошелёк

Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you may post screenshots here. Thank you for your cooperation.

Hello, I did not pass Verification is not required, Yes, I saved money with a bonus + real money, I made the withdrawal of funds using the same details that I made the deposit, yes, I used to make withdrawals normally without any problems

Здрастуйте, я не проходил Верификацию не требуется, Да накопил деньги з бонусом + реальны деньги, вывод средств делав по тем же реквизитам что делал депозит, да раньше делал вывод средств нормально без всяких проблем

I appreciate your response. However, I have not received any emails from you yet. Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you may post screenshots here. Thank you for your cooperation.

Hello, I was approved for withdrawal of funds, part of the money came to my wallet Token, but the rest did not come, 226 euros were not approved, why couldn’t they approve the entire withdrawal? Question?

Здрастуйте, Мне одобрили вывод средств часть денег пришла мне кошелёк Жетон, А остальное не пришло 226 евро не одобрили, почему не могли весь вывод одобрить Вопрос?

Thank you for the update.

Am I correct in understanding that you have requested several withdrawals from this casino at once, but only some of your winnings were paid out?

Could you please specify what types of games you played at this casino? Were they slots, live casino games, or did you place bets on sports only?

Has the casino confirmed when the remaining amount of your withdrawal request will be paid?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear koselapavlo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika