Malina Casino - La retirada del jugador se retrasa significativamente.

I have been waiting for my money to be withdrawn since March 30, 2025.

The responses from the online service and mail help center are always the same - payment delay, we apologize, etc.

Don't play this casino and I don't know where the high rating comes from.

Disaster

Od 30.03.2025 čekam na povlačenje novca.

Odgovori online službe i mail help centra su uvijek isti - odgoda u plaćanju, ispričavamo se itd.

Ne igrajte ovaj casino i ne znam odakle uopće visoka ocjena.

Katastrofa

Dear dceciu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, we have only had withdrawals so far, the first time with a 14-day wait, the second time within 4 days and now again a long wait. Not serious for a casino.

I have no active bonuses and my kyc is fine.

Da imamo sam povlačenja do sada, prvi put uz čekanje od 14 dana, drugi put u unutar 4 dana i sada opet dugo čekanje. Neozbiljno za casino.

Nemam aktivnih bonusa i kyc u redu

I don't know if it has anything to do with you, but it finally says that the funds have been deposited. I'll let you know when and if they're in the account.

In any case, thank you.

Ne znam ima li veze s vama ali napokon piše da su sredstva uplaćena. Kada i ako budu na računu javim vam povratno.

U svakom slučaju zahvaljujem.

Thank you for your reply and update, dceciu. I am happy to hear that there has been some progress. Please let me know when you receive the winnings.

Paid after about twenty days.

Thanks

Isplaćeno nakon dvadesetak dana.

Hvala

Dear dceciu,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru