Malina Casino - Los depósitos del jugador no han sido acreditados en su cuenta.

Good morning! On July 11th, I made several deposits with my bank card at Malina Casino, and they haven't credited them to my balance. After making several deposits, they charged my bank card twice (one for €10 and another for €30) without my authorization, leaving my bank account at zero. The problem is that they never deposited them into my Malina Casino account. Something similar happened to me yesterday when I deposited €10, but they didn't credit it to my casino account. Since July 11th, we've practically stolen €50, and still no solution.

I'd like to know if, in addition to reporting to the police, I could also report to the relevant licensing authorities. Thank you.

Buenos días! El día 11 de julio hice varios ingresos con la tarjeta bancaria en malina casino y no me lo han asignado al saldo. Después de hacer varios ingresos me han cargado en la tarjeta bancaria 2 veces ( 1 de 10€ y otra de 30€) sin autorización mía hasta dejar en 0 la cuenta bancaria. El caso que no llego a depositarlos en la cuenta de malina casino. Ayer me paso algo parecido al ingresar 10€ no lo han acreditado en la cuenta del casino. Ya vamos desde el día 11 de julio 50€ prácticamente robados y aun sin solución.

Me gustaría saber si aparte de denunciar a la policía podría denunciar a las autoridades de licencias pertinente. Gracias

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

• Could you please specify how many deposits and in what amount you sent to your Malina Casino account on July 11?
• Can you kindly send me a screenshot of the deposit history in your casino account?
• Have you made any successful deposits into your account before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Dear Dani_0000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.