Megapari Casino CA - El jugador se enfrenta a retrasos en los retiros del casino.

Delayed and missing withdrawals (Total: 650 CAD)

​Corps du message (Description) :

​Dear Casino Guru / AskGamblers Team,

​I am filing a complaint against Megapari regarding multiple withdrawal issues and generic responses from their customer support.

​My account ID is 1550429077. My account is fully verified.

​I currently have three withdrawal requests that have not been credited to my bank account, totaling 650 CAD:

​April 30, 2026: Withdrawal request No 4786314803 for 200.00 CAD

​April 30, 2026: Withdrawal request No 4786569909 for 250.00 CAD

​May 1, 2026: Withdrawal request No 4786678053 for 200.00 CAD

​I was informed that the two requests from April 30 were "approved", but I have still not received any funds in my bank account. The request from May 1 appears to be blocked or stuck in pending.

​Whenever I contact customer support, they do not provide any real explanation or tracking information. They only send generic responses asking me to be patient and wait. I was told to wait until today, but my money is still missing.

​I have attached a screenshot of my account management page showing my account ID and the exact transaction numbers, as well as screenshots of my communications with support.

​I kindly request your assistance in investigating this matter and forcing Megapari to process and release my payments immediately.

​Thank you for your time and help.

​Sincerely,

[name hidden by Casino Guru]

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear Yvan244,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru