Megapari Casino - El depósito del jugador no ha sido acreditado.

Hi, I transferred $50,000 through Mercado Pago and it wasn't credited to my Megapari account!

Hola transferi $50.000 por mercado pago y no me lo acreditaron en megapari!

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Dear Rusiii27,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Hello Rusiii27,

Thank you for your message.

We have reviewed your account and can see multiple successful deposits. To properly investigate your concern, we kindly ask you to clarify which specific deposit you are referring to.

Please provide:

• The exact date and time of the transaction

• The deposit ID (you can find it in your account transaction history)

• The payment receipt or confirmation generated by Mercado Pago

With these details, we will be able to check everything thoroughly and assist you as quickly as possible.

We are here to help and will gladly look into this once we receive the necessary information.

Best regards,

Megapari Team

Dear Rusiii27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru