Megapari Casino - El jugador cree que el reintegro se ha retrasado.

To say that we are once again suffering the same thing as in the last complaint I filed about this casino.

They processed €1,000 for me on July 9th, and the money hasn't arrived. They're asking for a bank statement, and I've already sent it four times. It clearly shows that the €1,000 hasn't arrived at my bank, but they haven't responded or don't want to, and I'm still waiting for my money.

This isn't the first time they've done this, and I appeal to Guru to help me get back what's mine.

All the best

Decir que volvemos a sufrir lo mismo que en la última queja que puse sobre este casino.

Me procesaron 1000 € el día 9 de julio y el dinero no ha llegado. Me piden extracto bancario y ya lo he enviado por cuatro veces , donde se ve perfectamente que los 1000 € no han llegado a mi banco pero no contestan o no quieren contestar y sigo esperando mi dinero.

No es la primera vez que lo hacen y apelo a Guru para que me ayude a recuperar lo que es mio.

Un saludo

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

It is true that the bank statement was only sent from July 9th to 13th because the €1,000 was processed on the 9th, and it is absurd to send a statement from the 1st because the €1,000 will not appear from the 1st to the 8th if they were processed on the 9th.

However, a few hours after you asked me, I sent the statement from July 1 to 13, and to this day I still have no news, and the worst part is that I haven't received my money.

I don't know what else you want if it's not to delay the issue.

The same thing happened last time with €300

And you acknowledged that I didn't receive them and credited them to my casino balance so I could withdraw them again, in addition to apologizing, which I accepted and deleted the complaints.

This time it's the same: the €1,000 hasn't been received, and I'm asking you to credit it now because the response you gave on Truspilot is that once I send the statement, the issue would be resolved, but I can see that's a lie.

Greetings

El extracto bancario es cierto que sólo se envió desde 9 hasta 13 julio porque los 1000 € se procesaron el día 9 y es absurdo mandar un extracto desde el dia 1 porque del 1 al 8 no van a aparecer los 1000 € si se procesaron el dia 9.

No obstante y unas horas después que me lo pidieran ustedes mandé el extracto desde el 1 al 13 de julio y hasta ahora sigo sin noticias y lo peor es que no recibo mi dinero.

No se que mas quereis si no es para retrasar el tema.

La última vez paso lo mismo con 300€

y ustedes reconocieron que no los recibi y me los acreditaron en mi saldo del casino para volverlos a retirar ademas de pedirme disculpas, disculpas que yo acepte y borre las quejas puestas.

Esta vez es lo mismo : no se han recibido los 1000 € y vuelvo a pedir que los acrediteis ya porque la respuesta que habéis dado en Truspilot es que una vez que yo mande el extracto el tema quedaría solucionado pero ya veo que es mentira.

Saludos

This below is what they send me every day and they always say to wait 24 hours.

How many 24 hours do you have to wait?

And I have deposited €16,000 and lost it since Friday the 11th.

Do you also want the €1000 you owe me?

"Hello! We apologize for the delay in responding.

Since I don't speak your language, I'll communicate with you through a translator. Thank you for your understanding and patience.

We apologize for the delay in responding. We've sent a notification to our Finance Department to review the status of your transaction. At this time, we have not received any updates from you.

Your request is being processed, and we ask for your patience. Processing time may take from a few hours to 24 hours, depending on the complexity of the case and internal verification procedures.

Thank you again for your understanding and cooperation.

Sincerely,

Megapari Support Team

Esto de mas abajo es lo que me mandan todos lis días y siempre dicen que espere 24 horas.

¿ cuántas 24 horas hay que esperar?

Y llevo 16.000 € depositados y perdidos desde el viernes día 11.

¿ tambien quieren los 1000 € que me deben?

"""Hola! Le pedimos disculpas por la demora en la respuesta.

Dado que no hablo su idioma, me comunicaré con usted mediante un traductor. Gracias por su comprensión y paciencia.

Le pedimos disculpas por la demora en la respuesta. Le informamos que se ha enviado una notificación a nuestro Departamento de Finanzas para revisar el estado de su transacción. En este momento, no hemos recibido ninguna actualización de su parte.

Su solicitud está siendo procesada y le pedimos paciencia. El tiempo de procesamiento puede tardar desde unas pocas horas hasta 24 horas, dependiendo de la complejidad del caso y los procedimientos de verificación interna.

Gracias nuevamente por su comprensión y cooperación"""

Atentamente,

Equipo de Soporte de Megapari

Hello Guru: can you close the case?

I got paid this afternoon

Day 16

Hola Guru: pueden cerrar el caso.

Me han pagado esta tarde

Dia 16

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika