Megapari Casino - El jugador cree que el reintegro se ha retrasado.

I don't understand why Casino Guru gives this casino a very good rating, which turns out to be a SCAM! I got carried away by the good rating without looking at the reviews. Like many others, I'm trying to make a withdrawal, which seems increasingly distant. I find it absurd how easy it is to receive a deposit through one method, but to withdraw it isn't available. They asked me to make a second deposit to enable another withdrawal method, and what a surprise! I can't withdraw either, since I have to use the first method, which they don't have available. Unfortunately, I got carried away by your rating, since I considered it a trustworthy site. You should consider the comments of many people who, like me, were scammed by that casino.

No entiendo porque casino gurú tiene con muy buena calificación a este casino que resulta ser ESTAFA! me deje llevar por la buena calificación sin meterme a las reseñas. Al igual que muchos, estoy intentando realizar un retiro el cual cada vez parece más alejado. Me parece absurdo la facilidad para recibir un depósito a través de un método, pero para retirar no está disponible, me pidieron realizar un segundo depósito para habilitar otro método de retiro y vaya sorpresa, tampoco se puede retirar ya que debo usar el primer método que no tienen disponible. Lamentablemente me dejé llevar por la calificación de ustedes ya que consideré una página de confianza. Deberían considerar los comentarios de muchas personas que como yo, fuimos estafados por ese casino.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I appreciate your attention, Dominika. I was perfectly happy to help. What doesn't seem fair to me is that they're asking me for a second deposit to enable another withdrawal method. I did, but when I tried using that new method, they tell me it won't be possible because I have to use the first one. I also don't understand how such a simple method as Spei can't be available, and that they don't even know why. In the end, I had to look into the reviews and realize that's what this casino does.

Agradezco tu atención Dominika, yo estaba en la mejor disposición, lo que no se me hace justo es que me pidan un segundo depósito para habilitar otro método de retiro, el cual si realicé pero al momento de intentar con ese nuevo método me dice que no será posible porque debo usar el primero. Además no entiendo como un método tan sencillo como spei no pueda estar disponible y que ni ellos sepan el porque. Al final tuve indagar en las reseñas y darme cuenta que a eso se dedica ese casino.

There's simply no way to withdraw my winnings, which don't exceed $120...

Simplemente no hay posibilidad de retirar mis ganancias que no rebasan los 120 dólares...

Dear Amywilll!

We are truly sorry to hear that you've experienced difficulties with your withdrawal, and we understand how frustrating it must have been. Please rest assured that you are very important to us, and we sincerely apologize for the inconvenience caused during the withdrawal process.

After a thorough investigation and review of your situation, we are pleased to inform you that your following withdrawals were successfully approved:

• 2025-09-22 11:39:22 for 100 MXN
• 2025-09-22 11:54:59 for 1000 MXN
• 2025-09-22 21:38:22 for 1300 MXN

The funds are now on their way to you. We understand the challenges you've faced, and we’ve worked diligently to remove the obstacles to ensure that your funds reach you as quickly as possible.

Could you kindly confirm if you have received the funds and if your issue has been resolved?

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru