Megapari Casino - El jugador experimenta un retraso en el reembolso por un depósito rechazado.

I made a deposit of 5000 Argentine pesos, which was rejected, but I never got my money back. This happened to me around 3 weeks ago, and thanks to my complaint here, they refunded the 150,000 pesos I had deposited. I thought it wouldn't happen again, especially not so soon. But here I am filing another complaint for the same issue with Megapari. It's been 1 week now, and they're still telling me to get back in touch in 24 hours. Every day they say the same thing.

He realizado un depósito de 5000 pesos argentinos y me lo rechazaron pero nunca me lo devolvieron. Esto ya me pasó hace 3 semanas más o menos y gracias a mi queja aquí me devolvieron los 150mil pesos que les deposite. Pensé que no volvería a ocurrir y menos tan pronto. Pero aquí me tienen realizando otra queja por lo mismo en megapari ya hace 1 semana que me tienen con que me vuelva a contactar en 24hs todos los días me dicen lo mismo.

Dear pueblojuan709,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello. I am experiencing exactly the same thing as last time. I have already contacted my payment provider and they tell me that my transfer was successful and that it was not returned. How annoying to have to go through this again. Thank goodness it is not a lot of money but it does not mean that they can keep it. I will continue to complain until the end. Here, there and everywhere. I deposited on the 9th and we are already at 18.

Buenas. Estoy viviendo exactamente lo mismo que la última vez. Ya me comuniqué con mi proveedor de pagos y me indica que mi transferencia fue exitosa y que no fue devuelta. Que bronca tener que pasar por esto de vuelta. Menos mal que no es mucha plata pero no significa que se la pueden quedar. Seguiré reclamando hasta lo último. Por aquí por allá y por todos lados. Deposité el 9 y ya estamos a 18.

Dear pueblojuan709, could you please share the screenshot of the failed deposit with the status visible as it appears in the transaction history in your player's profile?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear pueblojuan709,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.