Megapari Casino - El jugador se siente engañado por la gerencia VIP.

This casino is unbelievable. It turns out that reaching VIP status is quite difficult; you have to bet a lot, deposit a lot, and reach 75,000,000 points. I've lost several thousand euros at this casino.

Once you become a VIP, you are assigned a VIP manager.

Well, a few days ago I lost around €6,000 in two or three days gambling, and when I contacted the VIP manager, he gave me a €490 bonus with no wagering requirements. I told him that I used to be a Diamond player and always received 10% of my losses, and now that I'm a VIP, I get less.

Then, answering whenever he feels like it because, according to him, he has a very heavy workload, he told me last Friday the 24th that he would give me another €510, but since it was Friday and there was no one left in the vouchers, he would give it to me on Monday the 27th.

Monday the 27th, Tuesday the 28th, and Wednesday the 29th passed without him giving me the promised €510. He also didn't reply to a single email I sent during those days, as I kept asking him if he was going to give me the money or not.

At the end of Wednesday the 29th he wrote me an email saying that he could not give me the €510 but that he would give me the amount of €300 that same afternoon and if it did not arrive that afternoon then it would arrive on Thursday morning.

Today, Friday the 31st, I haven't received anything, and they're not even answering my emails. Support told me that they promised me the €300 (which was originally €510) and that they would definitely give it to me on Thursday the 30th. Then they said Friday the 31st, and here I am waiting to see if someone will tell the truth because so far it's all been lies.

That's why I say in the title of the review that being a VIP is not interesting.

I am quite disappointed with this casino because since I registered I have been loyal and haven't played at any other casino, and as you can see, this is the treatment I receive. I play every day for quite a while and make large bets, but they treat me very badly.

In block@megapari.com They're asking me for a screenshot showing the bonus the VIP manager gave me, and I've already sent it several times, but nothing has changed.

Here in Spain, we say "words are carried away by the wind," and besides, it's clear there's no seriousness or formality in this casino; the facts speak for themselves. Or, in this case, the VIP manager always lies to me.

Lo de este casino es increible. Resulta que llegar a VIP es bastante dificil y hay que apostar mucho y por supuesto depositar tambien y llegar a 75.000.000 de puntos. LLevo perdidos en este casino varios miles de euros.

Una vez que eres VIP te asignan un gerente vip.

Pues bien : hace unos dias perdi alrededor de 6000 en dos o tres dias jugando € y cuando me comunico con el gerente vip me da 490 € de bonificacion sin requisitos de apuesta. Le digo que antes era jugador Diamante y me daban siempre el 10 % de las perdidas y ahora que soy Vip me dan menos.

Entonces y contestando cuando le da gana porque según el tiene una carga muy grande trabajo, me dice el pasado viernes dia 24 que me da otros 510 € pero como es viernes y ya no hay nadie en los bonos, me los daría el lunes dia 27.

Pasó el lunes 27, el martes 28 y el miercoles 29 sin darme los 510 € prometidos. Tampoco contesto a ni un solo correo mio esos dias ya que le preguntaba si me iba a dar el dinero o no.

Al final del miercoles dia 29 me escribe un correo diciendo que no me puede dar los 510 € pero si me daría esa misma tarde la cantidad de 300 € y caso de que no me llegara esa tarde entonces me llegaría el jueves por la mañana.

Hoy viernes dia 31 no he recibido nada pero es que ni siquiera contesta a mis correos. En el soporte me dicen que si me prometió los 300 € que en un principio eran 510 €, que me los daba con toda seguridad el jueves dia 30, despues me dicen que el viernes dia 31 y aqui estoy esperando a ver si alguien dice la verdad porque hasta ahora todo son mentiras.

Por eso digo en el titulo de la reseña que ser VIP no interesa.

Estoy bastante decepcionado con este casino ya que desde que me registré he sido fiel sin jugar en ningun otro casino y como veis este es el trato que recibo y juego todos los dias bastante tiempo y hago apuestas cuantiosas pero me tratan muy mal.

En block@megapari.com me piden una pantalla donde se vea la bonificacion que me ha dado el gerente vip y ya la he enviado varias veces pero esto sigue igual.

Aqui en España se dice " las palabras se las lleva el viento" aparte de que esta claro que no hay seriedad ni formalidad en este casino y a los hechos me remito. O en su caso , el gerente vip siempre me miente.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide evidence of your VIP manager or casino support promising you a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pepeberto,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas