Megapari Casino - La cuenta del jugador ha sido cerrada y sus ganancias confiscadas.

On July 20th I deposited 60usd through icashone.

Play roulette and win, collecting 1050 USD

I wanted to withdraw my balance and they asked me for documents, which I sent and they were approved.

Today I received an email stating that my account was closed and my earnings were eliminated, leaving me to withdraw only 60 USD due to fraud.

Do you think playing roulette and winning is fraud?

This casino is a scam

El dia 20 de julio deposite 60usd por icashone.

Juge ruleta y gane, cobrando 1050 usd

Quize retirar mi saldo y me solicitaron documentos, los cuales envie todos y fueron aprobados.

Hoy recibo 1 email que me cerraron mi cuenta y eliminaron mis ganancias dejandome solo retirae 60usd por fraude.

Usted cree que jugar a la ruleta y ganar es fraude?

Este casino es una estafa

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you withdrawn winnings from the casino in the past?
• Has the 60 USD refund reached your bank account yet?
• Could you please list which documents you submitted during the verification process?
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I was a player for only 1 day, since I won and then I was restricted

I already withdrew the 60 USD and they arrived, and I didn't use any bonus.

In the end I risked money for nothing, I won and they took my winnings away.

In roulette it is impossible to commit fraud or something like that as they say

Fui jugador 1 solo dia, ya que gane y luego fui restringido

Los 60 usd ya los retire y me llegaron, y no utilize ningun bono

Al final arriesge dinero para nada, gane y me quitaron mis ganancias

En la ruleta es imposible cometer fraude o algo asi como ellos dicen

Hello, ****

Thank you for your review. We're sorry to hear that you've had a negative experience. To better understand and resolve the issue, we kindly request your gaming ID - it will help you resolve your issue more quickly. You can find this information by clicking on the "My Account" button located in the top right corner of our website. We are here to help and ensure a better experience in the future.

Thanks for the reply to both parties.

• Could you please confirm what your username is in the casino?
• Could you please forward the email you received from the casino with the allegations, so that the recipient and the sender are identifiable?
• My email is tomas@casino.guru

Looking forward to your reply.

Dear jamino922mi38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru