Megapari Casino - Los depósitos de los jugadores están retrasados.

This casino is deplorable. It turns out that on Friday the 23rd, I made a €100 deposit via wire transfer. According to them, it's immediate, and three days later, it still hasn't reached the casino. They're asking for proof of the charge to my bank account, and I send it along with proof of the transfer. They've already asked for it every time I log into the chat or write to support.

Then I make a 100€ bizum which is also immediate and it doesn't arrive either and I also send receipts but it's for nothing.

Today, the 26th, I made a SEPA transfer of €500 that still hasn't arrived, and the same thing happens as always: they ask for proof of everything, and I send them again, but they don't credit my money to the casino and they tell me I have to wait, and therefore I have €700 waiting to arrive at the casino, and I can't play.

At other casinos with the same deposit methods, the money arrives immediately, and if by chance it doesn't arrive, they'll credit you back for everything you've deposited, since it's been clearly demonstrated that the money is loaded into my bank.

The chat is a total disgrace. They always do the same thing, asking for documents and asking for more, and they've never solved anything for me. Why do they need a customer service chat if they're incapable of solving anything?

Once you've sent the documents, they tell you to resend them to support, and support replies every 24 or 48 hours. INCREDIBLE.....

The truth is, I've been playing at this casino for 15 or 20 days and all I've been doing is having a terrible time. I'm playing for fun, but it turns out all I'm doing at this bad casino is having a terrible time.

I don't know what GURU bases its rating on, and in my humble opinion, they should lower it.

Lo de este casino es lamentable. Resulta que el viernes dia 23 hago un deposito de 100 € por transferencia Sepa que segun ellos es inmediata y despues de 3 dias todavia no ha llegado al casino. Me piden justificante del cargo en mi cuenta bancaria y lo mando asi como el justificante de la transferencia. Ya me lo han pedido cada vez que entro en el chat o cada vez que escribo al soporte.

Despues hago un bizum de 100 € que tambien es inmediato y tampoco llega y tambien mando justificantes pero es para nada.

Hoy dia 26 hago una transferencia SEPA de 500 € que tampoco ha llegado y pasa lo mismo de siempre: te piden justificantes de todo y vuelvo a enviarlos pero a mi no me acreditan mi dinero en el casino y me dicen que hay que esperar y por lo tanto tengo 700 € pendientes de llegar al casino y no puedo jugar.

En otros casinos con los mismos metodos de depositos el dinero llega al momento y si por casualidad no llega, ellos te acreditan todo lo que has depositado ya que se ha demostrado sobradamente que el dinero esta cargado en mi banco.

El chat es de vergúenza total, siempre hacen lo mismo, pedir y pedir documentos y nunca me han solucionado nada,¿ para que quieren un chat de atencion al cliente si son incapaces de solucionar nada?

Una vez enviados los documentos te dicen que los vuelva a enviar al soporte y el soporte contesta cada 24 o 48 horas. INCREIBLE.....

La verdad es que llevo 15 o 20 dias jugando en este casino y todos son problemas y juego para divertirme y resulta que lo unico que hago en este mal casino es pasarlo fatal.

Nose en que se basa GURU para darle una calificacion tan alta y en mi humilde opinion deberian bajarla

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hi Tomas: I can't contact the payment provider because it's a provider provided by the casino. When I make a deposit, the casino directs me to a provider, and they enter my card details there, which then go to my bank. They send me a code, and the deposit is finalized.

So my bank charged me the €500 deposit I made this morning. It was done via SEPA transfer, and at all casinos the €500 arrives instantly, but it doesn't seem to arrive at Megapari.

The payment provider is called Katarin Technologie, and as I've already told you, the casino redirects me to that provider when I try to make a deposit.

Therefore, it's up to Megapari Casino to claim that money so it can be credited to my account. If they don't claim it, then we could be waiting here forever.

I've sent them proof of the transfer. They've also charged the €500 to my bank account, and my bank says they've already paid it and can't do anything else. Therefore, the one who has to answer for all of this is the Megapari casino.

All the best

The 200 (100 and 100 from Friday 23rd by Sepa transfer and by Bizum) that I mentioned this morning in Guru, have already arrived, but the 500 have not.

hola Tomas : yo no puedo contactar con el proveedor de pagos porque es un proveedor que pon el casino. Cuando se hace un deposito el casinos te lleva a un proveedor y en ese proveedor se ponen los datos de mi tarjeta que posteriormente llega a mi banco, me envian un codigo y deposito finalizado.

Entonces mi banco me ha cargado el deposito de 500 € que hice esta mañana, ademas se hizo por transferencia Sepa y en todos los casinos llega al momento los 500 €, pero parece que en Megapari no llega.

El proveedor de pagos se llama Katarin Technologie y ya le digo a usted que es el casino el que me lleva hasta ese proveedor cuando intento hacer el deposito.

Por lo tanto son los del casino Megapari los que deben reclamar ese dinero para que sea acreditado en mi cuenta y si ellos no lo reclaman, entonces podemos estar esperando aqui todo el tiempo del mundo.

Yo les he enviado el justificante de la transfer. Sepa y el cargo de esos 500 € en mi cuenta bancaria y mi banco dice que ellos ya lo han pagado y no pueden hacer mas nada, por lo tanto aqui el que tiene que responder de todo esto es el casino Megapari

Un saludo

Los 200 ( 100 y 100 del viernes 23 por transf.Sepa y por Bizum) que comente esta mañana en Guru, ya han llegado, pero los 500 no

Excuse me again: I must tell you and repeat that it is they who have to claim €500 of my deposit from the payment provider.

Just as I was replying to you, they sent me an email asking me to send them proof of the 500 SEPA transfer. They said they'd claim it, but I'm sure they won't because it's happened several times and they don't do anything at all. I already said in my complaint that they don't do anything to help the user, and that's very wrong of them to do so.

Greetings Tomas

Perdone de nuevo: decirle y repito que son ellos quienes tienen que reclamar al proveedor de pagos lios 500 € de mi deposito.

Precisamente cuando le contestaba a usted me han enviado un correo para que les mande el justificante de la transferencia Sepa de 500 pues dicen que la van a reclamar pero estoy seguro que no reclamarán nada porque ya ha pasado mas veces y no hacen nada de nada. Ya he dicho en mi queja que no hacen nada para ayudar al usuario y eso está muy mal que lo hagan

Saludos Tomas

Hello, berjoto

Thank you for reaching out and sharing your concerns. We sincerely regret the difficulties you’ve encountered with your deposits not appearing in your casino account.

If your funds have not yet been credited, we recommend that you get in touch directly with your payment service providers, as they are responsible for investigating the transaction issues. Please be aware that this investigation can take some time to investigate a situation fully.

During this period, the casino has limited ability to influence the process, however we can try to assist you with resources that we had. So please provide official bank statements in PDF format for your deposits:

€100 via wire transfer

€100 via Bizum

€500 via SEPA transfer

You can upload this bank statements (invoice) in PDF format directly here or mail them to our customer service mailbox customer.claims@megapari.com

These documents will enable our finance team to verify your transactions and facilitate a prompt resolution.

We appreciate your patience and cooperation. Should you need further assistance, please don’t hesitate to contact us.

Kind regards,

Megapari Team

What they're asking for (excerpts) was sent both by email and in the chat, and I'm not lying when I say it's been sent 5 or 6 times already. What they're doing to a player who trusted Guru and registered at this casino is regrettable and shameful. As proof of this, read this last one from a few minutes ago:

Read:

I contacted them again via chat on the afternoon of the 26th, and after waiting the usual 20 minutes, and already knowing what they were going to answer, they asked me again for proof of the transfer. They said it was €500 and a video. Yes, sir, you read correctly, it was a video showing the deposit.

I think this is beyond all logic and even makes one lose one's dignity. What a disgraceful casino and how it treats players.

I tell Guru that if he doesn't do anything about this matter, I'll think that if you give him a 9, it means you're in cahoots with them.

It's impossible for a SEPA transfer not to arrive, but the treatment you receive in the chat is even worse, not to mention the response time: 24 to 48 hours. There's not a single response in the chat that brightens my day; it's all impediments and problems.

Whoever reads this, please do not play at this casino anymore.

Lo que piden ( extractos ) esta enviado tanto por correo como en el chat y no miento si digo , enviado por 5 o 6 veces ya. Es lamentable y vergonzoso lo que estan haciendo con un jugador que se fió de Guru y se registró en este casino. Como prueba de todo lean esto ultimo de hace unos minutos:

Lean:

Vuelvo a contactar en el chat por la tarde del dia 26 y despues de esperar los 20 minutos de siempre y ya sabia lo que iban a contestar, me pide otra vez el justificante de la trasfer.Sepa de 500 € y un video. SI SEÑORES HABEIS LEIDO BIEN , UN VIDEO DONDE SE VE EL DEPOSITO. 

Creo que esto ya se pasa de toda logica y le hace a uno perder hasta la dignidad. Que verguenza de casino y como trata a los jugadores.

Le digo a Guru que si no hace nada sobre este asunto pensare que si le dais un 9 de calificacion es que estais compinchados con ellos.

Es imposible que una transferencia Sepa no llegue pero peor es el trato que te dan en el chat y no digamos cuando contestan: de 24 a 48 horas. No hay una respuesta en el chat que me alegre el dia, todos son impedimentos y problemas.

Quien lea esto por favor no jueguen mas en este casino

Dear berjoto,

You are indeed correct that you have sent multiple PDF files regarding your deposits of €100 each via wire transfer and Bizum. According to the information I have, our team has already received your documents and is actively working on resolving the issue. In situations like this, patience is key, as our Payments Department is making every effort to expedite the process as quickly as possible.

However, I have not yet seen a PDF invoice for the €500 deposit you mentioned earlier. Could you kindly provide us with the PDF invoice for that €500 deposit? This will greatly assist us in tracking the payment and will help speed up the resolution of your case.

Thank you very much for your cooperation and understanding.

What the casino says is false: I have already sent proof several times, and I have also sent the bank charge to my account several times.

Today I've already been credited with the 500, so the connection between support, the chay, and finances is completely nonexistent.

Deposits take a long time to arrive, but withdrawals are immediate, albeit with a few issues. Today I withdrew €2,000 and have already received it.

I don't know whether to tell Guru to withdraw my claim because they do pay, but it's impossible to be happy because you have to put in many hours to get your deposit credited and also quite a bit of time to withdraw. But I repeat, payments are immediate. I wonder why deposits that claim to be "immediate" aren't.

I leave it to Guru to do what he wants, whether to leave the claim open or close it.

At the moment they don't owe me anything and my deposits have all been credited.

I would ask the casino to expedite immediate deposits and not make them take up to 3 or 4 days because if they are immediate, that requirement is not met.

Many thanks to Guru

lo que dice el casino es falso: Ya mande justificante por varias veces, ademas tambien mande el cargo bancario en mi cuenta varias veces.

Hoy ya me han acreditado los 500 asi que la conexion que hay entre el soporte, el chay y finanzas en totalmente nula.

Los depositos tardan en llegar mucho tiempo pero los retiros son inmediatos aunque con algun "problemilla" para hacer el retiro. Hoy he retirado 2000 € y ya los he recibido.

No se si decirle a Guru que retire mi reclamacion porque pagar si pagan pero es imposible estar contento porque hay que echar muchas horas para que te acrediten el deposito y tambien bastante tiempo para poder retirar, pero repito que los pagos son inmediatos. A ver porque los depositos que dicen ser "inmediatos" no lo son.

Dejo a Guru que haga lo que quiera, si dejar la reclamacion abierta o darla por cerrada.

A mi de momento no me deben nada y mis depositos estan todos acreditados.

Si le pediria al casino que agilicen los depositos inmediatos y no tarden hasta 3 y 4 dias porque si son inmediatos, no se cumple ese requisito

Muchas gracias a Guru

Good morning: Today I have to say, and changing my opinion on my last post yesterday, that please do not consider my complaint or review resolved.

I don't know what's going on with this casino that it's now rejecting withdrawals.

Yesterday, several withdrawals were rejected, but they were eventually resolved, but today I withdrew €250 and it was rejected.

I talk to an agent in the chat and ask why it was rejected and he tells me to ask again in 24 hours.

How is it possible that I have to wait 24 hours to find out the reason for a withdrawal being rejected?

I imagine they have a reason, but no one ever knows anything in the chat, and if you write to support, it takes up to 48 hours for them to reply.

As I said...don't take anything for granted at this casino because they continue to commit violations against users.

Thank you

Buenos dias: hoy he de decir y cambiando de opinión sobre mi último escrito de ayer que por favor no den como resuelta mi queja o reseña.

No se que pasa con este casino que ahora rechaza los retiros.

Ayer me rechazaba varios retiros que al final se pudo solucionar pero hoy he retirado 250 € y me lo han rechazado.

Hablo con un agente en el chat y le pregunto pirque se ha rechazado y me dice que vuelva a preguntar en 24 horas.

¿ Cómo es posible que tenga que esperar 24 horas para saber el motivo de haber rechazado un retiro?

Me imagino que tendrán un motivo pero en el chat nadie sabe nunca nada y si escribes al soporte tardan hasta 48 horas en contestar.

Lo dicho....no den como resuelto nada de este casino porque siguen cometiendo infracciones contra los usuarios.

Gracias

Dear Tomas!

We've sent a email to your mailbox upon this case.

Thanks in advance,

Megapari

Please consider the case resolved and closed.

It seems that everything is going better now.

Thank you so much

Ruego den el caso por resuelto y cerrado.

Parece que ahora va mejor todo .

Muchas gracias

Dear berjoto,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru