MonsterWin Casino - El retiro del jugador se ha retrasado.

Let's see, I'm having problems with Monsterwin, when I've never had them at any other casino like that. I sent all the documents for verification, and they only checked my ID. I also have a withdrawal from about a month ago, and in live chat, they always tell me different things and never solve anything. If you could help me, thank you.

A ver tengo problemas con Monsterwin cuando en ningun casino como ese los tuve. Envie todos los documentos para verificacion y tan solo me verificaron el DNI ademas tengo un retiro como de hace un mes y en chat en vivo siempre me dicen cosas diferentes y nunca me solucionan nada, si podrias ayudarme, gracias.

Dear sergioelpalo1999,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with MonsterWin Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I understand correctly that your KYC verification is still in process?
• Have you been asked to supply more documents for verification?
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hi, my verification is still in process, but it says 24 hours and it's been going on for over 72 hours.

And no, I haven't been asked to provide anything else.

I don't remember, it was quite a while ago.

Hola buenas, mi verificación aún está en proceso pero pone 24 horas y lleva como más de 72 horas.

Y no, no me han pedido que proporcione nada más.

No lo recuerdo fue hace bastante.

Dear sergioelpalo1999,

thank you for your message.

• Is there any new development regarding your KYC verification?
• Have you ever had any successful withdrawal at this casino, please?
• Have you accumulated your winnings with or without an active bonus? 

Looking forward to your reply.

Katarina

Dear sergioelpalo1999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru