MostBet Casino - El jugador tiene problemas porque el depósito no aparece.

Hello, I made a deposit using my Revolut Visa card (which I have previously used with Mostbet without any issues) and the money has not appeared in my Mostbet account... The support chat is horrendous, they completely ignore me and I'm still without my money. Obviously, I have all proof of payment with the Visa card.

Hola , he realizado un deposito con mi tarjeta revolut visa (lo he usado anteriormente con mostbet y sin problemas) y no me ha aparecido el dinero en mi cuenta mostbet ...el chat del soporte es nefasto no hacen ni caso y sigo sin mi dinero, tengo obviamente todas las pruebas del pago con tarjeta VISA

Dear suguiguiloko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Hello, the payment was made without problem and it was by Visa card, I have the transaction in PDF from my bank.

On the other hand, I received a message from mostbet saying that they had had problems with payments that they hope to resolve it soon... more than 24 hours have passed and still no news of my money.

Hola el pago se ha realizado sin problema y ha sido por tarjeta visa tengo la transacción en PDF de mi banco.

por otro lado recibí un mensaje de mostbet diciendo que habían tenido problemas con los pagos que esperan resolverlo pronto… ya han pasado + de 24h y todavía sin noticias de mi dinero.

resolved, they just deposited the money. THANK YOU

resuelto, me acaban de depositar el dinero. GRACIAS

Dear suguiguiloko,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru