MostBet Casino - Falta el depósito del jugador; afirma que el casino es fraudulento.

Mostbet India UPI Deposit Scam – ₹5000 Missing, No Resolution Even After 10 Days

Hello Casino Guru Team,

I am writing to officially lodge a serious complaint against Mostbet India, a platform that is misleading users and holding onto their funds without resolution.

🔴 Issue Summary:

On 12th July 2025 at 12:45 PM, I made a ₹5000 deposit via UPI to Mostbet through their official deposit page.

The transaction was successful, confirmed by BHIM UPI and also debited from my Union Bank account.

I have provided all required documents:

✅ UPI Payment Screenshot

✅ BHIM Success Confirmation

✅ Bank Statement showing debit

✅ My Mostbet User ID: ******

❌ But What Did Mostbet Do?

First, they kept asking for the same screenshots again and again (typical delay tactics).

Then they replied:

> "There is no such deposit in this account."

Even after providing all proof, they refused to verify from their merchant UPI side.

Their Trustpilot and AskGamblers responses are copy-paste, full of denial, and zero real investigation.

⚠️ This Is Not Delay – This Is FRAUD!

Mostbet is receiving users' money, then pretending that no deposit was made.

They refuse to accept legitimate bank proof, and hope customers give up.

If I did not send a real payment, where did my ₹5000 go?

Who is responsible for the UPI ID that received the money?

🚨 Request for Casino Guru:

I request Casino Guru’s intervention to:

1. Push Mostbet to verify UPI settlement records and credit my account.

2. Mark Mostbet as a "High-Risk Scam Platform" in your reviews.

3. Warn other players — especially Indian users — to avoid depositing via UPI.

📢 Final Words to Viewers:

Avoid Mostbet at all costs!

They show you flashy promotions, take your money, then deny you ever paid.

This is not a technical glitch — this is premeditated fraud.

Don't become the next victim.

I will also submit this complaint to NPCI and relevant cybercrime departments if this is not resolved ASAP.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share a screenshot of the payment details information found in the casino's cashier when attempting to make a new deposit?
• Was this your first deposit in the casino? Have you made previous successful deposits in the casino?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Vijaydubey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your reply.

Could you please share your correspondence with the casino regarding the issue with me?

Could you please share a screenshot of your previous deposits made from the same bank account as they appear in your player's account deposit history?

Send the information to my email at tomas@casino.guru

Looking forward to your reply.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Vijaydubey for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask MostBet Casino for their help in resolving this complaint. We would like to know what the issue is with the deposit and what we can do to help the player receive their funds.

Thank you!

Hello, Dear Vijaydubey and Casino Guru!

We are sorry that you have a negative impression of our service.

Rest assured, we are always interested in handling any situation. 

We have forwarded request to the finance department and have received a response: "There is no such deposit in this account (12th Jul 25, 12:45 pm ₹5000.00 ). Please check the correctness of the id or the correctness of the provided screenshot.".

We have sent details to peter.c@casino.guru and will await a response from the Casino Guru team.

Best regards, Mostbet.

Thank you for providing me with the information MostBet Casino representative.

Dear Vijaydubey, the casino has provided me with evidence that the transaction was not made to the casino's payment provider. Would it be possible to record a screen recording of how you tried to deposit to the casino with the payment option? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Thank you for your clarification; however, I have not requested you provide me with a screen recording of the payment you have already done, but of a screen recording mimicking how you deposited into the Mostbet site to cross-reference the UPI transaction ID with what was provided to me by the casino. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear Vijaydubey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru