MostBet Casino - Las ganancias de los jugadores fueron confiscadas.

Dear clustrep,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear, I greatly appreciate your response, the problem I have in a sports betting game is that they do not pay me the prize and have it withheld, and in addition I have not used any bonus.

Communication by email and chat is the same response, they do not want to provide me with information about what is missing in my account. They just don't want to pay me the prize and I have committed a fault, they don't want to tell me what a fault, because I have not committed any fault and mostbet does not have any evidence that I have committed any fault.

Estimados agradezco mucho su respuesta, el problema que tengo en por un juego de apuesta deportiva que no me pagan el premio y lo tienen retenido, y adicional no he usado ningún bono.

La comunicación por correo y por el chat es la misma respuesta, no me quieren brindar información sobre que falta realizó mi cuenta. Solo no me quieren pagar el premio y he cometido una falta, que no me quieren decir que falta, porque yo no he cometido ninguna falta y mostbet no tiene ninguna evidencia que yo haya cometido alguna falta

Thank you for your reply, clustrep. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Hello, Dear clustrep!

We are sorry to hear that you have a negative impression of our service. According to the rules, some bets can be checked by our specialists. We have received information that your coupon 1297439601 has been calculated with the status "win" after verification. We hope that your complaint has been resolved. 

Best regards, Mostbet.

Thanks mostbet, thanks casino guru. They released my prize. I thank you. Where can I put the score

Gracias mostbet, gracias casino gurú. Liberaron mi premio. Les agradezco. Dónde puedo poner la puntuación

Dear clustrep,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru