Mr Bet Casino - El jugador afirma que el pago se ha retrasado.

I have been having issues with Mr Bet verification. They asked for my id and proof of address with I provided. Now they require proof of payment from my online banking showing my name, however my bank doesn’t show name but account number and to get a statement with required transaction will be after the end of the month when estatment becomes available. I feel very unfairly treated and have decided to close my account but I need my withdrawal. However I have a bank statement with other transactions to the casino

Dear Sabinaw,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Their system is not accepting a bank statement and my mobile banking app doesn’t not show name. My bank doesn’t support what they are requesting

From what I see from other player complaints I don’t think I will get help here, this forum seems biased as they all work together. My bank has advised to take all screenshots, make a police report for them to be able to recall all funds paid in the last 60days. I hope this helps someone who was treated unfairly like myself. Stay away from MrBet by all means.

Dear Sabinaw,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No it has not and I got a bank statement from my bank as proof of payment but they are not accepting it.

Please advise on how can send all communications with Mr Bet and copy of my bank statement they are not accepting

Dear Sabinaw,

Do I understand it correctly that you did not even contact them yet?

Please keep in mind that you should always contact the casino you have an issue with in the first place.

Their contact info is clearly visible on the bottom of their website:

Please contact them as soon as possible and let us know the outcome.

Regards,

Nick

Dear Sabinaw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru