Mr Bet Casino - El jugador afirma que el pago se ha retrasado.

I have been playing at the casino for a long time, I had never won anything. A month ago I won 950,000 pesos and I couldn't withdraw it. The casino refused. Now I managed to win another prize: 2,500,000 pesos. I made the withdrawal on the website. Later, they asked me for bank certificates to see the deposit. Then they told me that the money was won with a bonus that I never asked for and that didn't appear in my account. Therefore, I was able to process the withdrawal, but it doesn't work.

Then they offer me intermediate solutions: pay me 1,000,000, give me 400,000 in bonds, which didn't seem right to me and I rejected. Then I realize that they put in place an internal regulation and they made my money disappear. However, they also blocked my account.

It seems to me that this casino usually delays withdrawals and makes excuses and uses bad practices to avoid paying out winnings.

Lock upon lock perk the funniest thing is that they tell you that you won with bonus money and according to their own rules the bonus is agreed between the almost today and the bettor, something that I never asked for a bonus after winning the prize, much less took advantage of such a bonus.

It seems to me that it is a strategy of theirs to never pay a profit.

Llevo jugando mucho tiempo en el casino jamás avía ganado nada ace un mes tras gane 950.000 pesos y no pude retira el casino se negó ahora logré ganar otro premio 2.500.000 pesos realice el retiro en la página figuro después me pidieron certificados de banco para ver el depósito luego a me dicen que el dinero fue ganado con un bono bono que jamás pedí ni aparecía en mi cuenta por ende pude gestionar el retiro pero no sé lleva acabo

Luego me ofrecen salidas intermedias pagarme 1.000.000 dame 400.000 en bonos lo cual no me pareció y rechase luego me doy cuenta que pusieron un reglamento interno y me desaparecieron el dinero no obstante también me bloquearon la cuenta

Me parece que ese casino acostumbra a demorar los retiros y poner escusa y malas practicas para no pagar ganancias

Traba sobre traba perk lo más gracioso es que te dicen que ganaste con dinero de un bono y según el reglamento de ellos mismos el bono se acuerda ente el casi o y el apostador cosa que jamás pedí un bono posterior a ganar el premio ni mucho menos aprove tal bonl

Me parece que s toda una estrategia de ellos para solo jamas pagar una ganancia

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

The problem is not solved, they refused to withdraw and the money earned disappeared.

Apart from that, they blocked my account.

They say it's for a bonus that I never asked for, a bonus that they put in my account after winning a prize.

And that's why they took the money out of my account and blocked it.

El problema no está resuelto ellos se negaron a el retiro y desparecieron el dinero ganado

fuera de ello bloqueron mi cuenta

Ellos dicen que es por un bono que jamás pedí bono que pusieron en mi cuenta después de ganar un premio

Y por ello sacaron los dineros de mi cuenta y la bloqueron

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The casino withdrew the funds from my account and never deposited the money back.

He even suspended my account.

El casino retiro los fondos de mi cuenta y jamás me deposito el dinero

Es más suspendió mi cuenta

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Did the casino give you a reason for why your account was blocked?

How much money was confiscated in total? Were you able to successfully withdraw any part of your winnings, or was the entire amount taken?

Could you please confirm that you have passed the KYC verification?

Did you play casino games or bet on sports?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru