Mr Bet Casino - El jugador afirma que el pago se ha retrasado.

Hello, my problem is that on June 10, 2026, I submitted a withdrawal request for 70,075. According to the casino's terms, the processing time for withdrawals is supposed to be 0 to 48 business hours. It's now June 20, 2026, meaning much more than 48 hours have passed since my withdrawal was supposed to be processed, but the money is still active and they haven't processed it to send it to the payment provider. Every day I ask about the status of my withdrawal and I get the same answer: that they have a high volume of requests that are causing delays and that I should be patient.

Hola, mi problema es que el 10 de junio del 2026 realice una solicitud de retiro por 70.075 se suponen que según los términos del casino el tiempo de demora de procesar los retiros por parte de sus equipos es de 0 a 48 horas habiles, ya estamos a 20 de junio 2026, osea ya han pasado muchos mas de 48 horas procesar mi retiro pero aun el dinero sigue estando activo y no lo procesan para enviarlo al proveedor de pagos, todo los días pregunto sobre el estado de mi retiro y me dan la misma respuesta de que tienen un gran volumen de solicitudes que retardan los tiempos y que debo tener paciencia

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Yessy2711,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, it's been 12 days and they still haven't sent the request to the payment provider; it's still pending.

Hola, han pasado 12 días y aún no envían la solicitud al proveedor de pago, sigue estando pendiente

It's been 14 days and my withdrawal still hasn't been processed to send it to the payment provider.

Ya han pasado 14 días y mi retiro aún no lo procesan para enviarlo al proveedor de pagos.

Dear Yessy2711,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

My withdrawal request is still pending; it hasn't been processed.

MI solicitud de retiro sigue estando en estado pendiente, no lo han procesado.

Dear Yessy2711, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello, I haven't received the deposit yet, and I'm answering your questions.

1. Yes, I have made several withdrawals previously, some of them of higher value.

2 if my identity is fully validated

3 with an active deposit bonus.

4 played casino games

5 I didn't take screenshots of the conversations, but I'll forward an email I sent and received a reply to, and I'll look for one I received from a conversation.

Hola, aún no me depositan y respondiendo a sus preguntas.

1 si he realizado varios retiros anteriormente y algunos de mayor valor.

2 si mi identidad está completamente validada

3 con un bono activo con depósito.

4 jugaba a juegos de casino

5 no le saque pantallazo a las conversaciones, pero le reenviaré un correo que envié y me respondieron y buscaré uno que me llegó de una conversación.

Dear Yessy2711,

Thank you very much for your response and for answering my questions.

I would appreciate it if you could forward the email communication you mentioned, along with any screenshots of your conversations with the casino that you are able to find. You can send them to karla.m@casino.guru or attach them directly to this complaint thread.

Additionally, could you please provide a current screenshot showing that your withdrawal is still pending in your casino account? This will help us verify the current status of your withdrawal.

Thank you very much for your cooperation. I look forward to your reply.

Karla

Dear [Name], I am attaching a screenshot where the deposit of 70,075 is in pending status. It was supposed to be processed on the 26th, and 5 business days have passed and I still haven't been paid. If we look at the process, it has been 3 weeks since I made my withdrawal request.

I also want to inform you that on 1-07-2026 I made another withdrawal request for 100,000 and 48 hours have passed and it has not yet been processed.

Estimada le adjunto pantallazo en dónde el depósito de 70.075 está en estado pendiente, se supone que el 26 lo procesaron y ya han pasado 5 días hábiles y aún no me pagan, si vemos el proceso ya han pasado 3 semanas desde que realice mi solicitud de retiro.

También aprovecho de comunicar que el 1-07-2026 hice otra solicitud de retiro por 100.000 y ya han pasado las 48 horas y aún no lo procesan.

Dear Yessy2711,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana, (jana.k@casino.guru)

This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Yessy2711,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Mr Bet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

I am writing to inform you that my withdrawal request for 70,075 was rejected, and I had to submit a new request. Support told me I have to wait another 48 hours for processing, which means I will be waiting even longer than usual, considering I submitted the request on June 10, 2026. On top of that, I will have to wait 5 business days for the provider to pay me. I find this insulting. I also had to submit another request for 100,000 since the previous one was made using a Visa card, the same withdrawal method as the 70,075. Both withdrawals were now made via bank transfer. I would appreciate your help; I have been waiting for far too long.

Les informo que me rechazaron mi solicitud de retiro por los 70.075 y tuve que volver a generar una nueva solicitud, de soporte me dijieron que tengo que nuevamente esperar las 48 horas de procesamiento eso quiere decir que seguiré esperando mas de lo habitual considerando que la solicitud la realice el 10-06-2026 y más encima tendré que esperar los 5 días hábiles a que el proveedor me pague, encuentro que es una burla hacia mi, también tuve que generar otra nueva solicitud de 100.000 dado que la anterior la realice con medio de retiro tarjeta visa que fue la misma modalidad de los 70.075 así que ambas ahora fueron realizadas con transferencia a otro banco, favor su ayuda ya es mucho el tiempo que llevo esperando.

Dear Jana,

We would like to inform you that the withdrawal has been successfully processed and is currently marked as Success on our end.

Kind regards,

Mr Bet Team

Dear Yessy2711,

I hope this message finds you well. We kindly request that you keep us informed once you have received the funds from the casino. Thank you for your continued support and assistance.

My money has already been deposited

Si ya fue depositado mi dinero

Hello Yessy2711,

We would like to update you that due to Jana, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jana has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jana will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

I made another withdrawal request and I've been waiting 4 days for it to be processed for a value of $100,100.

Nuevamente realice unas solicitud de retiro ya llevo 4 días esperando a que lo procesen por un valor de $100.100

Dear Yessy2711,

Thank you for your update. We would greatly appreciate it if you could keep us informed as soon as you receive another portion of funds from the casino. Your continued assistance is invaluable to us, and we thank you for your support.

Dear Yessy2711,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jana
Casino.Guru