Mr Bet Casino - El proceso de verificación del jugador se retrasa.

I won €4500 at Mr.Bet and now I have to verify my account, which is fine up to that point.

However, they keep asking for a bank card with my phone number, which doesn't exist in that form because I pay using Apple Pay. I have been waiting for 4 days now for my verification, and support either blocks me or ends the conversation abruptly.

I have uploaded all the necessary documents and bank statements, but I keep receiving an error message.

Support keeps telling me to upload a bank statement, which I have already done 4 times, and we're just going in circles.

It feels to me like they're just trying to delay the process.

Ich habe bei Mr.Bet 4500€ gewonnen, nun soll ich mich verifizieren, alles gut soweit.

jedoch verlangen sie immer eine bankkarte mit meiner handynummer, die aber so in der form nicht existiert, da uch ja mit apple pay bezahle, ich warte nun schon 4 Tage auf meine Verifizierung und werde vom support immer abgeblockt oder das Gespräch wird einfach beendet.

ich habe alle notwendigen Unterlagen und Kontoauszüge hochgeladen und immer bekomme ich eine Fehlermeldung.

der Support sagt mir immer das ich einen Kontoauszug hochladen muss, das habe ich aber bereits 4 mal getan und wir drehen uns im kreis.

mir kommt es so vor als wäre es eine reine Verzögerungstaktik

Dear r44jszh27j,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please indicate the deposit amount and date of the deposit made to the casino?
• Have you attempted to discuss your circumstances regarding the deposit and sufficient proof with casino support? With what result?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello, yes of course, the amount was 150€ and the date was 02.12.2024

I have made several attempts and uploaded documents several times.

I can gladly send the chat history by email

Hallo, ja klar, der betrag waren 150€ und das datum war der 02.12.2024

ich habe mehrere versuche unternommen und auch mehrmals Dokumente hochgeladen.

ich kann gerne per mail den chatverlauf übermitteln

Thanks for your reply and the information you provided.

The casino support told you to upload the documents without using a graphic editor.

Have you complied with this request?

Has the casino acknowledged the documents as valid since your last post here?

Please let me know if our assistance is still necessary.

Hello, yes I have already done that, unfortunately yesterday the support rejected the documents again, they demand proof of payment from 01.12 over 150€

However, this transaction does not exist because I deposited on December 2nd, 2024 at around 1:50 am.

I have now uploaded the bank statement again, which I had already submitted twice before

Hallo, ja das habe ich bereits gemacht, leider hat mir der support gestern wieder die Dokumente abgelehnt, sie fordern einen zahlungsnachweis vom 01.12 über 150€

diese Transaktion existiert aber nicht da ich am 02.12.2024 um ca 1 Uhr 50 eingezahlt habe.

ich habe jetzt nochmal den Kontoauszug hochgeladen, den ich bereits 2 mal davor übermittelt hatte

My verification is now complete..

I hope that I will get my money now

Meine Verifizierung ist nun abgeschlossen..

ich hoffe das ich nun auch mein geld bekomme

Dear r44jszh27j, Thank you very much for the update.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear r44jszh27j,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player he received his payout, we are forced to reject this complaint.

The player can reopen this complaint anytime.