Mr Bet Casino - El retiro del jugador se ha retrasado.

I requested a withdrawal of EUR 4,000 on July 7. MrBet then requested verification. I submitted the deposit receipt for EUR 50 from July 6, along with many other documents. Everything was rejected.

On July 19, I also submitted a bank statement with my full name, address, and IBAN.

Now another 77 hours have passed and when I ask how the situation is, I always get this standard text.

Ich habe am 7.7. die Auszahlung von EUR 4.000,- beantragt. Danach wollte MrBet die Verifizierung. Ich habe den Einzahlungsbeleg vom 6.7.über EUR 50,- übermittelt und viele weitere Dokumente. Alles wurde abgelehnt.

Am 19.7. habe ich auch einen Kontoauszug mit meinem vollständigen Namen, Adresse und IBAN übermittelt.

Jetzt sind wieder 77 Stunden vergangen und wenn ich anfrage, wie weit der Stand ist,dann bekomme ich immer diesen Einheitstext übermittelt.

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Mr Bet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Do you have an access to your casino account, please?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello!

Thank you for your efforts!

1.) I've made many withdrawals and it's never been a problem! It's always worked.

Now that I have won a large amount, there are problems.

2.) Yes, I have access to my casino account

3.) No, I have not accumulated any bonus

Best regards

Silvia F********

Hallo!

Danke für Ihre Bemühungen!

1.) Ich habe schon viele Abhebungen durchgeführt und es war auch nie ein Problem! Hat immer funktioniert.

Jetzt, wo ich einmal einen größeren Betrag gewonnen habe, gibt es Probleme.

2.) Ja, ich habe Zugriff auf mein Casino Konto

3.) Nein, ich habe keinen Bonus angesammelt

Liebe Grüße

Silvia F********

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Katarina!

I sent you everything by email.

If you need anything else, please let me know.

Thank you and kind regards

S***** F*************

Liebe Katarina!

Ich habe Ihnen alles per Mail geschickt.

Wenn Sie noch etwas benötigen, melden Sie sich bitte.

Danke und liebe Grüße

S****** F*************

Dear Katarina!

I have sent you the current bank statement with proof of payment from July 2025 for your information today.

Thank you and kind regards S****** F************

Liebe Katarina!

Ich habe Ihnen heute den aktuellen Kontoauszug mit Einzahlungsnachweis vom Juli 2025 zur Info übermittelt.

Danke und liebe Grüße S****** F************

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future

To protect your privacy, please avoid sharing personal information in this thread, including name and last name.

Hello Silvia1968,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Mr Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Hello Attila!

Thank you for your (continued) support!

Today, as I also told Katarina, I forwarded a current bank statement with my full name and the €50 deposit from July 4th to MrBet.

Best regards

SF

Hallo Attila!

Danke für Ihre (weitere) Unterstützung!

Ich habe heute - wie ich auch Katarina mitgeteilt habe - einen aktuellen Kontoauszug mit meinem vollständigen Namen und mit der Einzahlung der 50,- vom 4.7. an MrBet weitergeleitet.

Mit freundlichen Grüßen

S.F.

Dear Attila,

The screenshot the user previously submitted was cropped, so we were unable to accept it. The most recent documents uploaded afterward are currently in "pending" status and are awaiting review.

He wasn't circumcised...it was all on top

Er war nicht beschnitten...es war alles oben

Dear Mr Bet Casino,

Thank you for the update.

Upon reviewing the screenshot, it does not appear to be cropped, as the relevant details seem to be fully visible. Could you please provide any further updates regarding the status of the document review?

We appreciate your cooperation and look forward to your response.

Best regards,

Attila G.

Dear Mr. Attila!

It's been under review since Friday, August 1st, 7:46 AM - that is, for 75.5 hours!!! 🙁

Best regards

Silvia F.

Lieber Herr Attila!

Es ist mittlerweile schon seit Freitag, 1. August, 7:46 Uhr - also seit 75,5 Stunden - noch immer bei der Überprüfung!!! 🙁

Liebe Grüße

Silvia F.

Dear Attila!

Meanwhile, another 24 hours have passed and I have not heard anything about the review from MrBet

(in total it is now 98 hours)!

LG

Silvia F.

Lieber Attila!

Mittlerweile sind wieder 24 Stunden vergangen, wo ich nichts bzgl der Überprüfung von MrBet gehört habe

(insgesamt sind es jetzt schon 98 Stunden)!

LG

Silvia F.

Dear Attila,

the user's documents have been successfully viewed. Unfortunately, they were not accepted because they did not contain the deposit we requested. 

We kindly ask the user to upload a document with a deposit of 50 euros dated 04.07.25 with the user's name on it.

I'm starting to have a crisis now!!!

This can't all be true anymore!!!!

The last document you have checked since August 1st is a bank statement showing the EUR 50 debit!!!!

Ich kriege jetzt langsam die Krise!!!

Das darf doch alles nicht mehr wahr sein!!!!

Das letzte Dokument, welches Sie seit dem 1. August überprüfen, ist ein Kontoauszug, wo die Abbuchung von EUR 50,- ersichtlich ist!!!!

It was paid on July 4th at 11:48 p.m.

Booking date is 7.7.2025

2. PAGE if you still don't see it Mr. Bet!!!

And on the first page is my full name and the bank including the account number!!!!

Sorry, but I'm really angry!!!!

Eingezahlt wurde es am 4.7. um 23.48 Uhr

Buchungsdatum ist der 7.7.2025

2. SEITE falls Sie Herr Bet es noch immer nicht sehen!!!

Und auf der 1. Seite steht mein vollständiger Name und das Bankinstitut samt Kontonummer!!!!

Sorry, aber ich bin voll sauer!!!!

Look, Attila, I just received this answer from MrBet!!!

Schauen Sie, Attila, diese Antwort habe ich gerade von MrBet erhalten!!!

Dear Mr Bet Casino,

Thank you for your response.

The documents submitted by the player appear to contain the required deposit of €50 dated 04.07.2025. The transaction details, including the amount, date, account holder’s name, and bank information, all seem to be clearly visible. Additionally, the document does not appear to be cropped or altered in any way.

Could you kindly clarify the reason for rejecting these documents?

Thank you in advance for your cooperation.

Best regards,

Attila G.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Silvia1968,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila