Mr Bet Casino - El retiro del jugador se ha retrasado debido a problemas de verificación.

I've been waiting 36 days for my account to be verified so I can withdraw my money. I've sent everything they've asked for. My account is a virtual Mach account, so I don't have the physical card, but I've sent bank certificates showing the card number and my name. They asked for the same thing in 2025, I sent it, and they approved the account verification. Now I've sent the same thing again, and they say they're reviewing it every day. It's the same thing. I hope you can help me. I'll be waiting for your response.

Hace 36 días que espero que verifiquen mi cuenta para poder retirar mi dinero eh enviado todo lo que piden mi cuenta es virtual mach por lo tanto no tengo la tarjeta física pero eh enviado certificados del banco donde aparece lo que ellos piden el número de la tarjeta y mi nombre en el año 2025 me pidieron lo mismo lo envié y aprobaron la verificación de la cuenta y ahora eh enviado lo mismo y dicen que lo están revisando todos los dias es lo mismo . Espero que me puedan ayudar. Estaré atenta a sus comentarios

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you were in contact with the casino regarding the issue?
• Which documents were sufficient for you to provide to verify the payment method in the past?
• Do I understand correctly that, currently, your other documents, such as ID and proof of address, appear as approved?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon, Tomas. I've contacted them every day and I'm still waiting. In the past, I sent the documents I'm about to send you, and they accepted them. Now I've sent updated versions, but they're not enough. Today, M3 responded that it has to be one that shows the first six digits of the card. The identity documents are verified. They only ask to upload photos of the card that ends in 7331. This winnings are from a loyalty bonus they gave me. I played it for about four hours straight until I met the requirements, and the bonus money was converted to real money, and then I could withdraw it.

Buenas tardes estimado tomas me eh contactado con ellos todos los días y sigo esperando .. en el pasado envié estos que le voy a enviar a usted y me los aceptaron ahora los eh enviado actualizados por la fecha y no son suficiente hoy m3 respondieron que tienen que ser uno que aparezca los 6 primero dígitos de la tarjeta los documentos de identidad están verificados ellos solo piden subir fotos de la tarjeta que termina en 7331 .. esta ganancia es de un bono de lealtad que me dieron .. lo jugue como 4 horas seguidos hasta que cumplí los requisitos y el dinero del bono paso a dinero real y ahí se podía retirar ..

Good morning. My online bank sent me this and says they can't show the card details. I should also mention that the initial withdrawal was 1,300 and I've been reducing the amount to see if they'll process it now that it's lower...

Estimado buenos días mi banco en linea me envió esto y dicen que no pueden mostrar los datos de la tarjeta .le comento tambien que el retiro fue de un principio 1.300 y los eh ido bajando a ver si me lo dan ahora que es menor el monto ...

Dear Any.45,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Any.45,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Mr Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear Lucia,

The user currently has an active verification process. They need to provide proof of payment for the card ending in **7331.

The previously submitted document was rejected because it was a screenshot without the user’s name visible. Unfortunately, we cannot accept such documents for verification purposes.

Dear Any.45,

Could you please try submitting valid documents at your convenience and let us know once it’s done? If you continue to experience any issues, we’ll be happy to assist you further.

Thank you for your cooperation.

Good morning, Lucia. Thank you for your help. I've been sending the same documents for approximately 43 days now. They accepted them in 2025, along with other documents, and they still haven't verified my account. I earned 1,300,000 pesos and reduced my earnings, hoping they'll give me my withdrawal. If it's less, I thought they'd give it to me... It's still sad to earn so much, 1,300,000 pesos, and not be able to withdraw it. I'm sending you the documents I'll send them.

Buenos dias estimada Lucía gracias por su ayuda aprox 43 días que estoy enviando los mismos documentos los cuales me aceptaron el año 2025 y otros documento más y aun no me verifican mi cuenta .. yo gane un millos trescientos mil pesos y baje las ganancia esperando que me den mi retiro si es menos me lo darán eso pense .. igual es triste ganar tanto un millón trescientos y no poder sacarlos ... Le envío los documentos que le enviare a ellos 

Dear Mr. Bet Casino Team,

Could you please confirm whether you have received the requested documents from the player? Additionally, we would appreciate your insight on whether these documents are sufficient to complete the verification process.

Lucía, I can tell you something. I also sent the bank statements. I withdrew almost all my winnings, hoping they'll give me the withdrawal. The other option would be to cancel this casino card and not use it anymore to deposit here, since it's a virtual card, and use another one I have from the bank that has my name on it and the physical card. But could you please honor the amount I withdrew on February 11th, which was one million three hundred thousand pesos? I would be very grateful.

Lucía puedo decir algo envie también los certificados del banco.. baje casi todas las ganancias esperando que me den el retiro .. lo otro seria anular esa tarjeta de este casino y yo no ocuparla más para depositar acá como es virtual y acreditar otra que tengo del banco que si aparece mi nombre y tengo el plástico.. pero podrían respetar el monto que gire del día 11 de febrero que fue de un millón trescientos mil pesos. Estaría muy agradecida

Dear Lucia,

The user was verified today, and there are no withdrawals currently pending on her account.

I sent those documents in the first few days after I made the withdrawal, and they only verified my account today. I knew I had to lower the amount of my earnings to receive it; from 1,300 I went down to 100. It's awful to wait so long and lose what I had earned. The documents were always the same... They should respect what I withdrew from the beginning, please.

Esos documentos que envié los envié los primeros días de que realice el retiro y hoy verificaron recien mi cuenta yo sabía que tenia que bajar el monto de las ganancias para que me lo dieran de un 1.300 baje a 100 horrible esperar tanto tiempo y perder lo que había ganado los documentos siempre fueron enviados los mismos .. deberían respetar lo que retire de un principio por favor

Dear Any.45,

Could you please confirm whether you have submitted a new withdrawal request since your account was verified? Additionally, I would appreciate it if you could clarify the total sum of funds currently available in your account for withdrawal. Thank you for your assistance.

Good morning, Lucia. My balance is 100,000 Chilean pesos, and I've withdrawn it. I thought they could give me the withdrawal I originally had, because I had earned it, but it was obvious they weren't going to give me that much money, so I lowered my earnings to get the amount I wanted.

Buenos dias estimada Lucía el saldo son 100 mil pesos chilenos y los eh retirado pensé que podían darme el retiro que tenia de un principio .. por que lo había ganado pero era obvio que no me ivan a dar tanto dinero por eso baje mis ganancias así me dan

Dear Any.45,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia S

Casino Guru