Mr Bet Casino - El retiro del jugador se retrasa en el casino.

I leave my formal complaint since the MR BET casino every time I want to make a withdrawal does not let me, it sends me to verification, or rejects my cards, everything. Everything goes to the "specialized department" and I never have answers and much less my money in the bank account, I have won and they always make problems for me to pay my prize, it is not reliable since the deposits are received but the withdrawals are always rejected, it is a problem of countless times. I feel that it is a mockery, and a bad practice of this casino. Now I have a withdrawal of 500,000 that appears as a successful withdrawal but it does not arrive to my account, and nobody takes responsibility. I need a prompt solution

Dejo mi queja formal ya que el casino MR BET cada vez que quiero hacer un retiro no me deja, me envía a verificación, o me rechaza las tarjetas, todo. Todo se va al "departamento especializado" y nunca tengo respuestas y mucho menos mi dinero en la cuenta bancaria, eh ganado y siempre me hacen problema para pagar mi premio, es poco confiable ya que los depósitos si los reciben pero los retiros siempre me los rechaza, es un problema de incontables veces. Siento que es una burla, y una mala práctica de este casino. Ahora tengo un retiro de 500.000 que aparece como retiro exitoso pero a mi cuenta no llega, y nadie se hace responsable. Necesito una pronta solución

Dear Barbara91,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’ve been facing with Mr Bet Casino. I understand how frustrating it must be to experience repeated issues with withdrawals, especially when deposits go through without any problems.

To better understand your case and move forward, I’d like to ask you a few questions:

• When did you first request the $500,000 withdrawal? Has the casino provided any confirmation or transaction details?
• Have you received any emails or messages from the casino’s "specialized department"? If so, what reasons have they given for the delays?
• Have you previously made successful withdrawals from this casino, or have all your attempts been problematic?
• When your withdrawals were rejected in the past, what reasons did the casino provide? Did they ask for additional documents or impose any specific restrictions?

If you have any emails, chat logs, or screenshots of your withdrawal requests and the casino’s responses, please forward them to petronela.k@casino.guru so we can review them.

Your cooperation is essential for us to fully assess the situation and determine the best way to proceed. The more details and evidence we have, the better we can assist you.

I hope we will be able to help you resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and while we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

The only response from the casino is that they refer it to a specialized department and that they are sorry... now they have charged the balance to my account again and I have asked for the withdrawal again, again waiting. But as for the deposit, they receive it immediately. Terrible experience

La única respuesta del casino es que lo derivan a un departamento especializado y que lo sienten... ahora volvieron a cagar el saldo a mi cuenta y eh vuelto a pedir el retiro, nuevamente esperar. Pero en cuanto a depósito lo reciben de inmediato. Pésima experiencia

Hi Barbara91,

Thank you for your response and for providing the details regarding your recent withdrawal attempts.

I see that you have only received the response that your case was referred to the "specialized department" and that the balance was charged back to your account, with the withdrawal pending again. I understand how frustrating and discouraging this must be.

However, I still need to ask a couple of important questions to fully understand your situation and help you resolve it:

1. Has your account been successfully verified in the past? This will help determine if there could be any verification issues that might be causing the delays.
2. When did you first request the $500,000 withdrawal, and did you receive any confirmation from the casino?
3. Have you encountered similar issues with previous withdrawals, and were any reasons provided by the casino when they were rejected?

Once I have these details, I can work on your case more effectively.

Dear Barbara91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

THE CASINO HAS THE SAME PROBLEM AGAIN, NOT PAYING MY WITHDRAWALS. I have one pending for 1,200,000, always the same problem.

NUEVAMENTE EL CASINO CON EL MISMO PROBLEMA QUE NO ME PAGA MIS RETIROS, tengo uno pendiente de 1.200.000 siempre el mismo problema

Hi Barbara91,

This is now the third time I am requesting the necessary information to properly investigate your complaint. Without the specific details, we cannot proceed with resolving your issue.

Please provide the missing information so we can continue helping you with the situation regarding your withdrawals. Your cooperation is crucial to move forward.

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

SAME PROBLEM AGAIN WITH MR BET, as a VIP client they are supposed to speed up the payment, it should be within 12 hours and I still don't have it in my bank account, I have a payment in "process" of 800,000, as always the same casino has the same problem?

NUEVAMENTE EL MISMO PROBLEMA CON MR BET, se supone que al ser cliente vip deberían acelerar el pago, debería estar dentro de las 12 horas y aún no lo tengo en mi cuenta bancaria, estoy con un pago en "proceso" de 800.000, como siempre el mismo casino tiene el mismo problema?

I've been asking for 5 days now, asking for my money that isn't being deposited into my bank account. If not, please return it to my player account so I can request it from another account. And no one does anything! It's a SCAM.

VENGO HACE 5 días pidiendo mi dinero que no me depositan a mi cuenta bancaria, y que de no ser así la devuelvan a mi cuenta de jugador para poder pedirla a otra cuenta, y nadie hace nada! Es una ESTAFA

Dear Barbara91,

Despite multiple reminders and repeated requests, we have not received the essential information required to proceed with your complaint. As clearly stated, your cooperation is critical to enable us to properly investigate the matter and advocate on your behalf.

Unfortunately, without answers to the basic questions we asked regarding your account verification, the timeline of your withdrawal requests, and previous casino interactions, we are unable to assess your case accurately or fairly.

We regret to inform you that, due to the continued lack of response to these key questions, we must now reject this complaint.

Should you choose to cooperate and provide the missing information in the future, you are welcome to reopen this complaint, and we will be happy to assist you accordingly.

Thank you for your understanding.

Best regards,

Petronela

Casino.Guru