Mr Bet Casino - El retiro del jugador se retrasa y los fondos se retienen.

I applied for withdrawal but up till now it’s yet to be processed to and paid..I already provided the required documents including my bank statement but it’s been days and I’m still told it’s pending.. mr bet is purposely withholding players funds so we can still wager and loss it all

the most annoying part is that my withdrawal is not even up to $100. It’s my first time using mrbet and I’m not impressed at all with the slow withdrawal process.

anyways support always reply back but they hold your funds for no reason even when you submit every thing they want

Dear Davep,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal request?

Have you made any successful withdrawals from this casino before?

Could you kindly clarify if you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I submitted my withdrawal request on 11/12/2024 and this is my first time withdrawing…I was asked to submit some documents which I did including my current bank statement but up till now it’s still pending despite more than 72hours.. no I didn’t use any bonus as my winning was made from my deposit.

support keeps telling me to be patient but it’s up to weeks and I haven’t received payment yet. I think this is usual from mrbet casino

This is my first withdrawal from mrbet casino and it’s sad that I’m going through all this stress for a little amount

It’s been a week now and I was informed that my withdrawal failed. After contacting support they said they’ll verify why it failed and it’s up to 48hours but nothing have been done sir far

I’ll only advice future players to avoid mr bet.. obviously the worst casino ever

Thank you for keeping me updated.

Could you please specify if any of your documents were approved during the KYC verification?

Did you choose a verified payment method for your withdrawal request?

Have you received any information from customer support as to why your withdrawal was rejected?

Dear Davep,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.