Mr Bet Casino - La cuenta del jugador ha sido cerrada debido al abuso de bonificaciones.

This casino closed my account last year for saying that I abused bonuses, now waiting for the withdrawal of my money after the time they have established, they closed my account saying that I have a multiple account when they were the ones who closed it, I created another one

Este casino el año pasado me cerró una cuenta por decir que yo hice abuso de bonos, ahora esperando el retiro de mi dinero después del tiempo que ellos tienen establecidos cerraron mi cuenta diciendo que tengo cuenta múltiple cuando ellos fueron la que me la cerradon, yo me creé otra



Dear jenniferfredericv,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Mr Bet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please provide an exact date of the initial closure of your player's account?
• Could you please describe in greater details why was your account blocked for the first time?
• Do I understand correctly that you have been waiting for your withdrawal from your first account created in this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

They blocked it because, according to them, I committed fraud with the bonds and they confiscated 600,000 Chilean pesos from me.

Ellos me la bloquearon porque según ellos hice un fraude con los bonos y me confiscaron 600000 mil pesos chilenos

It was this account I made a complaint in this group with this email that I lost J

Fue esta cuenta yo hice una queja en este grupo con este correo que lo perdí Jennifer.frederic1@icloud.com

Dear jenniferfredericv,

thank you for your messages.

Could you please provide the communication between you and casino to my email katarina.d@casino.guru?

Please include emails. live chat transcripts and screenshots.

Looking forward to your reply.

Katarina

I sent you an email with what I have.

Te envíe un correo con lo que tengo

Dear jenniferfredericv,

thank you for your message and for your email. My apologies for late reply, I was on a sick leave and unable to respond.

• Do I understand correctly that the withdrawal you are requesting is from the second account you have personally created, please?
• Is casino aware of your duplicate account, please?
• Have you accumulated your winnings with the hep of bonus, please?

Looking forward to your reply,

Katarina

Ellis closed an account that I once filed a complaint here and they confiscated 600 thousand dollars.

That account is closed. They closed it,

The casino, when I had to pay, used this measure to avoid paying me.

Yeah

I bought a voucher and it was the only one I used.

ellis cerraron una cuenta que una vez puse una queja aquí que me confiscaron 600 mil dólares

esa cuents la. Cerraron ellos,

El casino al momento que debía pagar ocupo esta medida para no pagarme

si

comore un bono y fue el único que use

Dear jenniferfredericv,

thank you for your message and information provided.

Following a thorough review of your account activity and in consultation with our team, we have determined that the creation of a second account is in violation of the casino's terms and conditions. As a result, your winnings and deposits are ineligible for withdrawal. Please be aware that casino's terms and conditions stipulate that each player is permitted only one account.

• 9.1.2. Only one account is allowed per person. Winnings may not be collected on accounts opened under false names or on multiple accounts opened by the same person;
• 7.13. Bonuses offered by Mr.Bet are intended for genuine recreational players only. The abuse of any bonus offer will not be tolerated. Mr.Bet reserves the right to investigate, suspend, cancel, or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided. Bonus abuse, as referenced herein, may include, but is not limited to, the following activities:

- Creating multiple accounts to claim a bonus or free spins more than once;

We regret to inform you that your complaint has been rejected.

We understand this may be disappointing. Should you require assistance with this or any other online casino matter in the future, please do not hesitate to contact us.

Sincerely,

Katarina