MrPunter Casino - La retirada del jugador se ha retrasado.

Delayed withdrawal with Mr. Punter casino. KYC's already submitted. Withdrawal has been delayed for 2 weeks.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear armwrestler316,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Could you please specify which verification documents you have already submitted and when?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Thanks Petra for your help!

I requested the withdrawal on Mar 9th.

Verification documents included bank statements, government ID and a utility bill. The verification process completed and was approved by Mr Punter.

My last successful withdrawal was initially requested on Mar 2nd and took one week to be processed fully.

Thank you for your reply and for providing the previous details, armwrestler316.

Could you please clarify the following:

• Which payment method did you choose to withdraw your winnings? Is it the same one you used previously?
• Did you accumulate your winnings with or without an active bonus?
• Could you update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

If you have received any communication from the casino regarding the status of your withdrawal, feel free to send it to me. You can send any relevant documents to petra.h@casino.guru or upload your screenshots to the thread.

Thank you again for your cooperation.

Thanks so much for getting back Petra. Yes I have always used interac e-transfer for the withdrawals.

The winnings were accumulated without a bonus.

The withdrawals are still marked pending after several weeks. Please see the attached screenshots.

Hello armwrestler316,

We would like to update you that due to Petra, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Petra has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Petra will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply and for providing the previous details, armwrestler316.

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.