MyEmpire Casino - El jugador enfrenta un retraso prolongado en recibir sus ganancias.

Hello dear gamblers,

I have been waiting for a payout from MyEmpire since June 26, 2025.

A lot of money is at stake. To be precise, it's €10,600. Almost three weeks have passed, and I'm constantly being put off and put off.

I have the maximum number of withdrawals active. Three withdrawals of €500 each. That's actually a bit of a cheek, but that's the rule with them.

If each payout takes 4 weeks then it will take me almost a year to get all the money out.

I've read on various forums that they're having problems with withdrawals.

I wagered correctly, and verification is not necessary, even at my request.

Now I wonder what the problem is.

Will I ever get my money?

How can such a casino be rated with 9.8 stars here?

I urgently need your help and am very grateful for it.

Kind regards

Hallo liebe gambler,

ich warte nun seit dem 26.06.2025 auf eine Auszahlung bei MyEmpire.

Es geht um eine menge Geld. Um es genau zu sagen sind es 10600 Euro. Fast drei Wochen sind vergangen und ich werde ständig vertröstet und hingehalten.

Ich habe die Maximale Anzahl an Auszahlungen aktiv. Drei Stück je 500 Euro. Das ist eigentlich eine Frechheit, aber so sind die Regel nun mal bei denen.

Wenn jede Auszahlung 4 Wochen Dauert dann brauche ich ja fast ein Jahr bis ich das gesamte Geld draußen habe.

Ich habe auf diversen Foren gelesen das die Probleme bei der Auszahlung machen.

Ich habe mein Wager Korrekt ausgespielt und eine Verifizierung ist nicht nötig. Auch auf anfrage von mir.

Jetzt frage ich mich wo das Problem ist.

Bekomme ich mein Geld jemals?

Wie kann solch ein Casino mit 9.8 Sternen hier bewertet werden?

Ich brauche dringend Ihre Hilfe und bin ihnen sehr dankbar dafür.

Freundliche Grüße

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• When have you made successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your recent interaction with support discussing the delay in payout as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

First of all, thank you for processing the complaint so quickly.

I made a withdrawal there about eight months ago. I know it took a long time back then, too, but certainly not three weeks.

Verification isn't necessary and I can't do it at this time, even after I've asked the casino.

Unfortunately, I don't have any screenshots of the conversations with the casino employees.

Best regards

Hallo,

erst mal danke das sie die Beschwerde so schnell bearbeitet wurde.

Vor ca 8 Monaten habe ich dort schon mal ausgezahlt. Ich weiß, das es damals auch lange ging, aber sicher keine 3 Wochen.

Eine Verifizierungen ist nicht nötig und kann von mir zum aktuellen Zeitpunkt nicht durchgeführt werden. Auch auf Nachfrage von mir beim Casino.

leider habe ich keine Screenshots von den Unterhaltungen mit den Casino Mitarbeitern.

viele Grüße

I just contacted customer service again. This time I saved the chat history.

I have sent you all the necessary pictures by email.

Thanks

Gerade eben habe ich nochmal Kontakt zum Kundendienst aufgenommen. Diesmal hab ich den Chatverlauf gespeichert.

Habe euch alle nötigen Bilder per mail zukommen lassen.

Danke

Thanks for submitting the information and your reply.

Did the casino process one or more payouts since your last post? Please let me know.

Yesterday, the second €500 payout arrived. It took a full four weeks. If it continues at this pace, it'll take almost a year...

Gestern ist die zweite 500 Euro Auszahlung gekommen. Das hat ganze vier Wochen gedauert. Wenn das in dem Tempo geht dauert es fast ein Jahr….

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Vesly,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a MyEmpire Casino representative to join this conversation and participate in resolving this complaint.

Dear MyEmpire Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear all,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

MyEmpire Casino Team

Dear MyEmpire Casino,

Thank you for your response. Please keep us updated regarding the matter.

I'll be awaiting your reply.

Two of the three withdrawals were completed. The third failed and was canceled by MyEmpire.

But there is still a lot missing

es wurden 2 von 3 Auszahlungen abgeschlossen. Die Dritte hat nicht geklappt und wurde von Myempire storniert.

Es fehlt aber immer noch eine ganze Menge

Dear MyEmpire Casino,

Could you please state why the player's withdrawal was cancelled? Can the player request another withdrawal?

I'll be awaiting your reply.

Dear all,

Vesly's withdrawal has been cancelled by the provider.

We kindly recommend to request a new withdrawal using the same provider as used in the successful withdrawals.

Best Regards,

MyEmpire Casino Team

Dear Vesly,

Could you please follow the casino's instructions and request a new withdrawal? Please let me know once you have done so.

I'll be awaiting your reply.

Dear Vesly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru