MyEmpire Casino - El reintegro del jugador se ha retrasado.

Hello, please help my €1500 withdrawals are 4 days late, their support just keeps dragging me around and saying they are apologizing for the inconvenience,

the withdrawal only says it is under review

it is about my empire casino

i would be very grateful if you could help me.

Dear Dzg222,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Can you help in any way or contact them? It's really just dragging me along and every agent I talk to just copies messages...Yesterday I was told that the payment is in the final stage of rewiew, and my status keeps saying the same thing.

5 business days and still no one has paid, can someone finally help me?

6 day.. no withdrawal

7days* withdrawal still under review

Can i get help or not?

Dear Dzg222,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

after 2 weeks now, I tried everything, answering the chat every day, writing a message to the email every day, they just kept dragging me around and sending the same messages... I'll leave the pictures so you can see for yourself

they said verification wasn't needed at this point

out of 100 agents, only 2 wrote something correctly, all the others just copied and sent identical messages

Money withdrawal

can close this case

Dear Dzg222,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru