MyEmpire Casino - Los retiros de los jugadores se retrasan.

Hello, I've been playing on Myempire for a while and this has never happened to me before. I have two pending withdrawals: one for €200 requested on January 19th and another for €270 requested on January 24th. I've reached out to the casino and they keep telling me it'll be soon, and that there are delays, but my request is still in process without any movement.

Hola, llevo tiempo jugando en Myempire y nunca me a pasado esto tengo 2 retiros pendientes uno de 200 € solicitado el dia 19 de enero y otro de 270€ solicitado el día 24 de enero. Me e puesto en contacto con el casino y me siguen diciendo que pronto, y que hay retrasos pero mi solicitud sigue en proceso sin moverse nada.

Dear Laladina1128,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello, this is laughable. Yesterday they credited my withdrawal from the 24th and the one I requested on the 19th was not. When I contacted them and told them that it has been 15 days and that they should explain to me why the one I requested later was credited and that one was not, they responded that it is in the queue to be processed and that they cannot give me a date.

Hola, esto es risible ayeri me ingresaron el retiro del dia 24 y el que pedi el dia 19 no. Cuando me puse en contacto con ellos y les dije que ya son 15 días y que me expliquen porque se ingreso el que pedí mas tarde y ese no.., me respondieron que esta en cola de ser procesado y que no me pueden dar una fecha.

Hi, I finally got paid today. Thanks.

Hola al final acabaron de pagarme hoy. Gracias.

Dear Laladina1128,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru