MyEmpire Casino - Se ignora la solicitud de desactivación de la cuenta del jugador.

Hello, I've contacted the casino several times, stating that I'd like to take a break from playing and deactivate my account. Unfortunately, my request hasn't been honored.

Hallo ich habe das Casino schon mehrfach angeschrieben, dass ich eine Spielpause möchte und mein Konto deaktivieren möchte. Meinem Wunsch wird leider nicht nachgekommen

Dear Lalelu88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

When you apply for self-exclusion, be sure to clearly state the reason for deactivating your account and specify how long you wish the exclusion to last. Use a clear, easily recognizable subject line—support teams receive many emails every day, so a well-labelled request is more likely to be processed quickly.

For example:

Email subject: Self-exclusion request

Player’s details:

• First name:
• Last name:
• Date of birth:
• Casino login:
• Email address:

Email body:

Greetings MyEmpire Casino,

I am writing to request immediate self-exclusion from this casino and from receiving any gambling-related marketing materials for a minimum period of ___ months/years (or lifetime). The reason for my decision is ___.

I understand that I will not be able to lift this self-exclusion before the end of the agreed period.

Please send your request to support@myempire.com and CC me at petronela.k@casino.guru so I can stay informed. If there is an alternative contact method—such as live chat or WhatsApp—please try that as well, and save screenshots of any relevant communication.

Thank you in advance for your cooperation.

Best regards,

Petronela

Thank you very much. My account was closed after several attempts to contact them.

vielen Dank. Mein Konto wurde nach mehrmaligen anschreiben geschlossen

Hi Lalelu88,

Since your self-exclusion request has now been honored and your account is closed, may we consider this matter resolved and update the disputed amount from €123 to zero? If there’s anything else you need or any further assistance we can provide, please let me know.

I hope we’ve addressed your concerns, and I look forward to your confirmation.

Dear Lalelu88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru