MyStake Casino - El depósito del jugador no se acredita.

Hello, I have just made a deposit of $2200 (Argentinian pesos), which has not been credited to my MyStake Casino account... However, it has been deducted from my digital currency account (Mercado Pago).

I kindly request that my funds be credited or refunded, please

Hola buenas, acabo de realizar un depósito de $2200 (pesos argentinos), los cuáles no se depositaron en mí cuenta de MyStake Casino... Pero sí, me lo descontaron de mí cuenta de moneda digital (Mercado Pago).

Quiero que me depositen o me devuelvan mí dinero por favor

Dear emmaaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear casino guru, I want to inform you that the problem has now been solved... I just entered the casino through the internet and the money has already been deposited, thank you very much for your attention... It was just a matter of waiting 😃

Querido casino gurú, quiero informarles que ya se solucionó el problema... Acabo de entrar al casino mediante internet y ya se encuentra depositado el dinero, muchas gracias por su atención... Era solo cuestión de espera 😃

Dear emmaaa.889,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru