MyStake Casino - El jugador no puede usar ni retirar su bono.

I just activated a bonus without intention and I can't use the money to play slots, I need a solution since it's the last money I had left and it won't let me withdraw the money, I needed help please.

Acabo de activar una bonificación sin intención y no puedo usar el dinero para jugar slots, necesito una solución ya que es el último dinero que me quedaba y no me deja retirar el dinero, necesitó ayuda porfavor.

Hello santiagovalentin481,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you have any real money balance on your casino account? Why don't you simple cancel the bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear santiagovalentin481,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, the problem has already been solved, thank you very much.

Hola, el problema ya fue solucionado muchas gracias.

Dear santiagovalentin481,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru