MyStake Casino - El jugador tiene dificultades para finalizar el proceso de verificación.

I should make a withdrawal of € 499 and ask for confirmation of two cards used even if I only use one, the second I do not have and they do not let me go on until I check it by continuing to send me an email with written to do necessarily that procedure

Dovrei fare un prelievo di 499 € e mi chiedo la conferma di due carte utilizzate anche se io utilizzo solamente una , la seconda non ce l’ho e non mi fanno andare avanti finché non la verifico continuando a mandarmi una mail con scritto di dover fare per forza quel procedimento

Hello simobasket7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I then managed to send the money, it gives me the operation completed but I don't see it on my Postepay balance, but then I shouldn't receive a notification for withdrawal on the email?

I soldi poi sono riuscito ad inviarli, mi da operazione completata ma non li vedo sul saldo della mia Postepay, ma poi non dovrebbe arrivarmi una notifica per il prelievo sulla mail ??

When did you manage to complete the withdrawal? It might happen that there is no notification regarding the withdrawal.

Also please note that it might take up to 14 days to process a withdrawal so if it has been less, I would recommend to wait only and keep us updated.

Dear simobasket7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.