MyStake Casino - El jugador tiene problemas con la verificación de la cuenta.

Greetings, I am contacting you because the casino asked me to verify the card with which I make the deposits. Asking me for front and back photos, covering certain numbers. The thing that I sent them to and they don't give me a verification response.

Saludos le contacto por que el casino me a pedido que verifique la tarjeta con la que hago los ingresos. Pidiendome fotos de anverso y reverso, tapando ciertos números. La cosa que se los envie y no me dan respuesta de verificación.

Dear Rulettero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly the issue seems to be with the documents you provided in order to verify your used payment method? Which documents you've already provided and what response have you received from the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Greetings, I just confirmed the confirmation. It took longer than established but it arrived. Thanks for reply.

Saludos, me acaban de confirmar la confirmación. A tardado mas de lo establecido pero llego. Gracias por responde.

You can close the complaint

Podréis cerrar la queja

You can close the complaint since I cannot open another one until it is closed

Podréis cerrar la queja ya que no puedo habrir otra hasta que esta este cerrada

Dear Rulettero,

Thanks for the confirmation. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru