MyStake Casino - Jugador registrado en el casino como menor de edad.

I had wanted to verify my identity as a minor in order to withdraw my money, but now I've reached the age of majority and my account is locked.

Habia querido verificar mi identidad siendo menor para retirar mi dinero pero ahora ya cumpli la mayoria de edad y tengo la cuenta bloqueada.

Dear lolosoroka,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MyStake Casino.

I have checked the registration form on the casino website and this is what I noticed:

Have you confirmed that you were over 18 when registering at the casino?

Unfortunately, if you stated that you were over 18 although you were a minor, you basically provided false personal information and we would not be able to help you.

Please let me know if there is anything else I can assist you with, otherwise, we will reject this complaint. Thank you in advance for your reply.

Best regards

Veronika

Dear loloosoroka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.