MyStake Casino - La solicitud de retiro del jugador se retrasa debido al bloqueo de la cuenta.

I opened an mystake.com a few weeks ago, my account is fully verified and there is no bonus money on my account.

After winning over 8,000 USD in this casino I made my first withdrawal request. Without writing me any explanation my account was blocked for withdrawals, after weeks of waiting mystake still hasn't told me the reason until now.

Dear msrnic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal issue. To better understand your situation and assist you further, could you please provide answers to the following questions:

• Have you tried contacting customer support regarding this issue? If so, what was their response?
• Was there any specific policy or terms and conditions mentioned that could be relevant to your case?
• Can you confirm if you have met all the wagering requirements for your initial deposit?
• Have you had any previous issues with your account or with withdrawals in the past?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Here are the answers to your questions:

• I tried to contact them, but they won't tell me the reason why the withdrawals are blocked on my account.
• No
• I have met all wagering requirements
• This was my first withdrawal attempt, I had no issues before.

Could you please specify what types of games you played? Were they slots, live casino games, or did you bet on sports?

Dear msrnic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi, I received my withdrawal, you can close this complaint, thank you!

Dear msrnic,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru