N1 Bet Casino - El jugador enfrenta problemas y restricciones de retiro.

Good evening.

I'm having the following problem with a withdrawal at N1bet Casino: I requested a withdrawal. I had been playing with bonuses and fully met the requirements to be eligible for a withdrawal. I then received an email stating that I had exceeded the bonus maximum and they needed to adjust my account balance. So far, so good. It was €800, which I wanted and was supposed to withdraw. Due to restrictions, they initially only offered €500. The rejection wasn't explained. I was asked to send a photo of my card (Mastercard), but I don't know where or how to send it. What can and should I do? The KYC verification went smoothly, so that's not the issue.

Guten, Abend.

folgendes Problem habe ich bei der Auszahlung im N1bet Casino: Ich hatte eine Auszahlung beantragt. Mit Boni hatte ich gespielt und die Anforderungen vollständig erfüllt, um auszahlen zu können. Mir wurde dann eine Email geschickt, ich hätte das Boni Maximum überschritten und sie müssten meinen Kontostand anpassen, soweit so gut. 800 Euro waren es und die wollte und sollte ich auszahlen. Aufgrund von Beschränkungen erstmal 500 Euro. Die Ablehnung wurde nicht begründet. Einmal sollte ich ein Foto meiner Karte schicken (Mastercard), aber ich weiß nicht wo und wie ich das schicken soll. Was kann und soll ich tun? Die kyc Verifizierung hat ohne Probleme geklappt, daran liegt es also nicht.

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Dear CozzyEllie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Could you please confirm whether you have submitted the documents required by the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Hello,

Yes, the verification was successfully completed, yet the withdrawal was rejected without explanation. I tried to make the first withdrawal on Saturday evening. However, I then received an email from N1BET stating that I still needed to verify my bank cards, specifically my MasterCard. That has now been done, and since Sunday afternoon the withdrawal has been marked as reserved; so far, no rejection. Hopefully, it will now be confirmed and paid out.

Hallo,

ja, die Verifizierung war erfolgreich abgeschlossen und dennoch wurde die Auszahlung unbegründet abgelehnt. Samstag Abend hatte ich versucht die erste Auszahlung zu tätigen. Jetzt hab ich aber von N1BET eine E-Mail erhalten, dass ich noch meine Bankkarten, also MasterCard verifizieren müsste. Das hat jetzt auch geklappt und seit Sonntag Nachmittag steht die Auszahlung jetzt auf reserviert, bislang noch keine Ablehnung. Hoffentlich wird es jetzt bestätigt und gezahlt

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear CozzyEllie,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila