N1 Bet Casino - El retiro del jugador se retrasa debido a problemas de verificación de la cuenta.

Hello!

I made a direct transfer with Skrill at this casino, and now I want to withdraw my winnings of 400€. However, the casino keeps requesting a screenshot of the Skrill account. But I don't have a Skrill account; I only received confirmation via email. I have already sent this email confirmation and the bank statement several times to the casino. Yet, each time it gets rejected, and they ask for a Skrill account. I am very frustrated and hope for your assistance.

Hallo!

Ich habe bei diesem Casino eine Sofortüberweisung mit skrill getätigt, jetzt möchte ich meinen Gewinn von 400€ auszahlen lassen, aber das Casino verlangt immer wieder ein Screenshot des skrillkontos . Ich habe aber kein skrillkonto, sondern nur eine Bestätigung per Mail erhalten. Diese und auch den Kontobeleg der Bank habe ich bereits mehrmals an das Casino gesendet. Es wird aber jedesmal abgelehnt und ein Skrillkonto verlangt. Ich bin schon sehr verzweifelt und hoffe auf ihre Hilfe.

Dear claudi3110,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of your cashier and indicate which payment option you chose when making the deposit? Was this your only deposit using this payment method?
• Could you please share the proof of deposit you submitted to the casino?
• Could you please share with me your communication with casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

Thank you so much! After Casino Guro got involved, they suddenly accepted my payment! So everything is done. Thank you so much for your help!

Hallo!

Vielen lieben Dank! Nachdem sich Casino Guro eingeschaltet hat, haben sie meine Zahlung plötzlich akzeptiert! Somit ist alles erledigt. Vielen lieben Dank für Ihre Hilfe!

Dear claudi3110,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru