National Casino - El jugador no puede proporcionar el documento requerido.

This site is an absolute scam. I have been trying to prove my deposit all day and they just keep asking for a phantom document that does not even exist. Obviously this site will stop at no lengths to scam their customers by not allowing them to prove their deposit! I am sick by how they just rip people off.

Hello Mogolor,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify what you mean by phantom document?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

After contacting casino guru they finally verified my account. I would advise other players not to play here! Very shady ethics.

Thank you for your reply Mogolor. Since your account has been verified, can we consider this case resolved? Do I have your permission to close the complaint?

Yes complaint closed thx so much for your help again!

Thank you for the confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.