NationalBet Casino - La retirada del jugador se ha retrasado.

I had been playing on national bet for weeks no issues whatsoever. Deposits and withdrawals were both completely fine From maybe october to december all great sent documents deposits and withdrawals both recieved fine no problems at all. I then won £6200 and that is when the fun began. Hundreds of emails requesting for document after document after document. Too which i complied with ever request. This was back in december i have still not recieved my money. They have asked me to provide them with a apostille document. This is after sending selfie after selfie after selfie with hundreds of different documents. I would suggest no one to play at this casino as if you do get lucky and win a decent amount they will go through everything to save paying you out! Do not use them there are much better option avaiable!

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NationalBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you provided notarized documents to the casino after it was requested of you?
• Which type of documents seems to be required by the casino at this point?
• Do I understand correctly that your player's account is still open?
• When was the last time you were in contact with casino support regarding the verification of your account?
• Could you please share with me your recent communication with the casino regarding the verification of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I have sent in every document you can think of passport letter documents from council tax bills proof of name and address selfies alongside username and passport I have literally sent every single document you can think of and they have asked for a apostille document. Which I have no idea what that is. I can still log into my account the balance still shows. Last contact I had with casino was in February. I may add I had my account open from October I sent documents beforehand which were verified and withdrawals were absolutely fine landing straight into my bank. It was only after I won the large amount that they requested all these extra documents. Too which I have complied with every single one.

Thanks for the explanation.

• Could you please share with me your recent communication with the casino regarding the verification of your account from February as supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

As you can see I have sent in probably upwards of 10 different documents and they are asking for this apostille document which you have to pay for!!

Should never ever be this difficult to receive my funds!

Thanks for your reply.

Thanks for your reply. If there are doubts about the document's legitimacy, online casinos might request you to provide notarized documents. Have you provided them since the complaint started?

Please let me know.

Dear Mel93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru