Neospin Casino - La cuenta del jugador ha sido cerrada.

I was playing on neospin casino. I win alot i make a windrawal of 6000 . And always give me some reason its in process. Bla bla bla. After trying to have acess to m'y account. I cant have acess no more. They close my account with 30 k. I cant beleive that they are doing this to me. !!!!!!!

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Neospin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the blocking of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I send you all info buy email

Thanks for sharing the information with me.

• Could you please specify which games you played in the casino? (slots, live/table games, betting on sports)
• Do I understand correctly that after you played and lost with a welcome bonus, you deposited real money and won?

Looking forward to your reply.

I still cant have acess to m'y account. I cant beleive wat is happening to me. I have 30000$ in m'y account i want m'y money.

Hello,

I would kindly ask you to cooperate and respond to my questions about your activity in the casino and activity after playing with the welcome bonus.

I apologize for the inconvenience.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Yanniko,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas