Nine Casino - El retiro del jugador se ha retrasado.

I applied for a payout on December 4th, 21st which was also approved.

But after 5 working days there was still no money in my account.

After that I turned to the chat several times but unfortunately the only answer is "we will take care of it and you will receive an email" but to this day I still do not know where my money is and remains.

I would be very grateful for your help.

Ich habe am 4.12 .21 eine Auszahlung beantragt die auch genehmigt wurde.

Doch nach 5 Werktage leider immer noch kein Geld auf meinem Konto.

Danach habe ich mich mehrmals an den chat gewendet doch leider kommt da immer nur als antwort "wir kümmern uns darum und sie bekommen eine Email "Doch bis heute weiß ich immer noch nicht wo mein Geld ist und bleibt.

Über Ihre hilfe wäre ich sehr dankbar.

Dear Franzi3001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. With the holidays approaching possibly even longer. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Okay, thank you for the information.

I will wait and otherwise I would contact you again.

Okay danke für die info.

Ich werde warten und ansonsten würde ich mich nochmal melden bei Ihnen.

Hi

It was done because ninecasino paid out the money.

And apologized that it took so long.

Because something went wrong with the payout.

LG

Hallo

Es hat sich erledigt da ninecasino das Geld ausgezahlt hat.

Und sich entschuldigt hat das das so lange gedauert hat.

Da bei der Auszahlung was schief gelaufen war.

LG

Awesome news, Franzi3001. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.