Ninlay Casino - El retiro del jugador se retrasa y se cancela.

They have cancelled my withdrawal twice. I have been trying to withdraw 300 euros since the 16th... The first time they told me there was a technical problem, the second time that it would be on the 27th of this month and they also cancelled it, they told me that if I want to withdraw to my card, I have to make a minimum deposit... and if not, by bank transfer... so I know that I did it by bank transfer... And so we are

Me han cancelado el retiro 2 veces . Llevo desde el día 16 intentando retirar 300 euros ... La primera vez Me dicen que hay problema técnicos , la segunda vez que el día 27 de este mes lo tendría y también me lo cancelan , me dicen que si quiero retirar en mi tarjeta , tengo que hacer un ingreso mínimo .....y que si no por transferencia bancaria ...así se que lo he echo por transferencia bancaria ...... Y así estamos

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots of your payout request and records of your communication with the casino regarding the delay and cancellations? Send the information to my email at [email protected] or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've emailed you everything you asked for, and everything I've saved... If you need anything else, or if I sent it incorrectly... I look forward to your reply and thank you so much for everything 😊

Te he enviado al correo todo lo que me has pedido , y todo lo que he guardado... Cualquier cosa que necesites o si lo he enviado mal ..... Espero respuesta y muchas gracias por todo 😊

Thank you, I just received the deposit. Now that I have my money... I won't play there again, girl, it doesn't inspire confidence.

Gracias me acaban de hacer el ingreso , ahora que tengo mi dinero ... No volveré niña jugar en el , no me da confianza

Dear Berrrr,

We're glad to hear that you received your winnings in full. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru